Scheduling Coordinator (PM shift)

Community Dental Care; Maplewood (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Meaningful work

Medical, dental, and life insurance

Paid time off and holiday pay

401k with company match

PM shift differential

Job summary

Community Dental Care in Maplewood, MN is seeking a Scheduling Coordinator for the PM shift to be the first point of contact for patients. You will help manage clinic schedules and keep operations running smoothly while delivering a welcoming experience.

The role requires a high school diploma or equivalent and 1-2 years of customer service experience. Bilingual proficiency in Spanish, Karen, Somali or Oromo is preferred and may be beneficial for daily interactions.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience, preferably within an office setting.
• Bilingual proficiency in Spanish, Karen, Somali or Oromo preferred.

Responsibilities

• Greet patients by phone or in-person, schedule their appointments in the computer and create a positive, welcoming experience.
• Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure a smooth clinic flow.
• Register new patients and maintain accurate patient records.
• Explain ER protocol/procedures to patients.
• Monitor status of lab results prior to day of treatment and follow-up as necessary.
• Provide guidance to patients and families on completion of interpreter forms.
• Record patient issues/conversations in communication log or chart.
• Copy and scan documents into patients’ charts; request chart/patient transfers.

Skills

Customer service

Bilingual proficiency

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Maplewood (Maplewood clinic), MN 55109 Position Type: Full Time Salary Range: $20.00 - $23.00 Hourly Job Category: Administrative Join Our Team as a Scheduling Coordinator in our Maplewood clinic on the PM Shift! As the first point of contact for many patients, you'll play an important role in creating a welcoming experience while helping keep clinic schedules and operations running smoothly.

Who We Are

Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.

Responsibilities

• Greet patients by phone or in-person, schedule their appointments in the computer and create a positive, welcoming experience
• Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure a smooth clinic flow
• Register new patients and maintain accurate patient records
• Explain ER protocol/procedures to patients
• Monitor status of lab results prior to day of treatment and follow-up as necessary
• Provide guidance to patients and families on completion of interpreter forms
• Record patient issues/conversations in communication log or chart
• Copy and scan documents into patients’ charts; request chart/patient transfers

Maplewood Clinic Hours – PM Shift

Monday – Thursday 2:20pm- 9:30 pm
Friday – 12:20pm- 5:30pm

Qualifications

• High school diploma or equivalent
• 1-2 years of customer service experience, preferably within an office setting
• Bilingual proficiency in Spanish, Karen, Somali or Oromo preferred
• Excellent written and verbal communication skills

What We Offer

• Meaningful work in a collaborative environment that fosters professional growth
• Comprehensive medical, dental and life insurance
• Paid time off and holiday pay
• 401k plus company match
• $3.00 per hour differential for working the PM shift at the Maplewood clinic

About Us

At Community Dental Care, we provide high-quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seeks to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.

Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.