PM Lobby Experience Planner - Full Time

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary room nights

Discounted room rates for friends &amp

Medical, Prescription, Dental and Vis?

Job summary

Miraval Arizona Resort and Spa in Tucson, AZ, is seeking a Lobby Experience Planner to oversee on-property experience planning, optimize spa and program bookings, and enhance guest engagement with a thoughtful sales approach.

The role emphasizes authentic guest connections, cross-department collaboration with Sales, Catering, Front Office and Accounting, and delivering personalized recommendations for an extraordinary Miraval stay.

Qualifications

• Minimum 2 years in high-end sales or hospitality.
• Proficient with GDS and reservations software (Resort Suite preferred).
• Excellent verbal and written communication.
• Experience in training materials development.
• Strong time management and organizational skills.
• Professional demeanor and ability to work varied shifts.

Responsibilities

• Build relationships with Miraval guests and assist with planning.
• Review daily manifest and engage guests lacking pre-planning.
• Review itineraries and ensure services meet goals; connect on-site if needed.
• Handle reservations emails with clear communication.
• Gain firsthand knowledge of Miraval offerings to describe experiences.
• Attend training sessions to stay current on procedures.
• Manage waitlists and maximize opportunities for guests.
• Monitor spa and activity openings to suggest options aligning with guest goals.
• Complete daily and weekly reports.
• Coordinate with sales, catering, front office and accounting.
• Assist Culinary, Programs and Spa when highlighting services.
• Work on projects and meet monthly personal revenue goals.
• Other duties as assigned.

Skills

High-end sales & customer service

Verbal & written communication

Time management & organization

Flexibility with schedule

Tools

GDS & reservations software

Resort Suite

Job description

Organization- Miraval Arizona Resort and Spa

Summary

At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.

Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work – in balance.

Position Summary

As a Lobby Experience Planner, you are responsible for overseeing the Experience Planning once guests are on property, developing relationships with guests and offering helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales.

Essential Functions

• Make authentic connections with Miraval guests.
• Review Daily Manifest, highlighting guests who have not done any pre-planning. Ensuring you touch those guests while onsite and offer expertise in planning their stay.
• In addition, review all guest’s itineraries who are arriving to ensure services do indeed meet their documented goal. If needed, connect with them once on site as well.
• To handle all email in boxes assigned to the reservations team and communicate with good verbal communication skills to guests via email.
• To be proficient in all activities and services of Miraval and to personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge.
• To attend all training classes of Miraval information to stay current on all aspects of Miraval procedures, services and offerings.
• Manage the waitlist daily to ensure any opportunity for a guest is completed in a timely manner.
• Review the daily openings of spa and activities and maximize exposure to those opportunities but thoughtfully suggesting them to guests when meets their goal.
• Complete daily and weekly reports as assigned.
• Provide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.
• Be of assistance to Culinary, Programs and Spa when needing a program or service highlighted.
• Other duties and responsibilities as assigned
• Experience Planners will work on completing their monthly personal revenue goal by answering Experience Planner emails and ensure they are not missing opportunities on-site as well.
• Work as directed on projects.

Benefits

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym
• Exact benefit package is contingent on status

Qualifications

• Minimum of 2 years of high-end sales and customer service experiences, sales/customers service and/or hospitality environment.
• Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Resort Suite preferred)
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in development and delivery of training information.
• Exceptional time management, detail and organizational skills.
• Professional demeanor with exceptional verbal, written and electronic communication skills.
• Must be flexible and be able to work weekdays, weekends, nights and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.