Miraval Hyatt Concierge - Full-Time

Hyatt Hotels Corporation; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

iAm Days – 8 hours paid

Wellbeing or Tuition Reimbursement up

Discounted hotel nights

Medical, Prescription, Dental and Vis

401K with company match

Paid Time Off

Paid Family Bonding Time

Complimentary daily meals

Employee Stock Purchase Plan

Access to resort facilities

Job summary

Hyatt Hotels Corporation in Austin seeks a Full-time Reservations/Experience Concierge to support World of Hyatt Globalists and VIP guests at Miraval Austin. You will handle reservations, plan experiences, and coordinate with the Hyatt GCC and loyalty teams for exceptional guest service.

Proficiency in Outlook and hotel systems, plus the ability to multi-task and communicate clearly, are essential to deliver personalized itineraries and memorable stays for elite guests.

Qualifications

• High School diploma required.
• Minimum 1 year experience in reservations in hospitality preferred.

Responsibilities

• Book reservations and plan experiences for guests.
• Answer calls and respond to emails from Hyatt VIP guests.
• Create personalized itineraries to enhance guest stays.
• Schedule appointments in Outlook and coordinate with Miraval teams.
• Explain World of Hyatt program and benefits to guests.
• Reach out to Globalist tier guests to arrange experiences.
• Greet Elite Tier and VIP guests during property visits.

Skills

VIP guest service

Outlook proficiency

Communication skills

multitask

Reservations

Education

High School diploma

Tools

Outlook

Hotel PMS

Job description

Job Overview

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well‑being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

We invite you to explore this opportunity as our Full‑time Miraval Hyatt Concierge.

Benefits

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match
• Generous Paid Time Off program
• Paid Family Bonding Time and Adoption Assistance
• Complimentary daily colleague meals
• Employee Stock Purchase Plan
• Access to resort facilities including spa services, programs, hiking trails and fitness center

*Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

JOB DESCRIPTION: Reservations Agent/Experience Planner providing specialized support for World of Hyatt Globalists and above tier levels. This agent will work directly with our Hyatt VIP guests, The Hyatt Global Contact Center, Area Guest Historian and Loyalty Advisor.

ESSENTIAL JOB FUNCTIONS:

1. Perform the duties of an Experience Planner by booking reservations, services and activities.
2. Take incoming calls from the World of Hyatt queue and transfers from the Hyatt Global Contact Center.
3. Quickly handle and respond to emails in the Hyatt VIP email inboxes.
4. Be proficient in all activities and services of Miraval and personally experience some of the offerings to describe the Miraval guest experience with firsthand knowledge.
5. Schedule appointments in Outlook that may include booking of reservations and Experience Planning.
6. Speak to the general World of Hyatt program and how it functions at Miraval.
7. Perform outreach to Globalist tier levels and higher pertaining to booking experiences in advance by offering to schedule an outbound call, email correspondence or using our online booking system.
8. Provide our Hyatt VIP guests with customized itineraries while maximizing revenue.
9. Listen to guests’ needs and provide additional attention or amenities that we are able to offer.
10. Handle escalations from Experience Planners, Hyatt GCC or Supervisors.
11. Come on property as needed to assist in greeting and meeting Elite Tier and VIP’s.

POTENTIAL ADDITIONAL DUTIES:

1. Training in Hyatt Tally System’s.
2. Providing support for the Guest Historian.
3. Entering stays for World of Hyatt points for guests upon departure in Tally.
4. Redeeming points for stays at Miraval in Tally.
5. Processing Award Codes for compensation in ServiceNow.
6. Entering stays retroactivity for points in Tally.

ESSENTIAL WORK SKILLS:

1. Strong computer skills with hotel property management systems and revenue management software.
2. Proficient in Outlook.
3. Able to work directly with our Guest Historian through Microsoft Teams.
4. Good verbal communication skills and customer service skills.
5. Must be able to multi‑task and handle emails, chats and calls through the workday.
6. Attention to detail and provide a higher level of service to our VIP guests.

MINIMUM EDUCATION AND WORK EXPERIENCE:

1. Must have a High School diploma.
2. Minimum 1 year experience in reservations in the Hospitality field preferred.