Event Experience Coordinator/Liaison

Hyatt Hotels Corporation; Lenox (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

World class resort

Flexible schedules

Tuition or wellbeing reimbursement

Free golf

Employee discounts on spa services and

Discounted Hyatt rates

Job summary

Miraval Berkshires seeks an Event Concierge to be a visible, guest-facing member of the Group Sales & Events team. You will support onsite event planners, VIP guests, vendors, and resort departments, ensuring seamless execution of meetings, retreats, weddings, and events with exceptional service throughout the guest journey.

The role requires strong knowledge of Miraval operations, internal relationships across departments, and flexibility to work early mornings, late evenings, weekends, and

Qualifications

• Proficiency with Microsoft Office applications.
• Ability to quickly learn hospitality systems.
• Experience in hospitality, guest services, events, concierge, or resort operations.

Responsibilities

• Act as a liaison between clients, resort operations, and event planning.
• Coordinate logistics and fulfill special requests for day-of events.
• Provide proactive guest services and support for meetings, retreats, weddings, and events.

Skills

Microsoft Office

Hospitality systems

Job description

Summary

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

The Event Concierge is a highly visible, guest-facing member of the Group Sales & Events team and serves as a key operational extension of the Event Planning Manager team. This role serves as the onsite resource for event planners, VIP guests, vendors, and resort departments, ensuring seamless execution of meetings, retreats, weddings, and special events while delivering exceptional service throughout the guest journey.

The ideal candidate is an internal team member with strong knowledge of Miraval operations, established relationships across departments, and a passion for creating memorable guest experiences. work flexible schedules, including early morning or late evening shifts, weekends, and holidays as needed.

Duties and Responsibilities include

Acting as a liaison between clients, resort operations, and event planning, the Event Concierge proactively resolves issues, fulfills special requests, coordinates logistics, and serves as the go-to resource for day‑of event support. This individual thrives in a fast-paced environment, anticipates needs before they arise, and embodies Miraval's commitment to personalized service and wellbeing.

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort
• Awarded Fortune's 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Qualifications

• Embraces the ethos and culture of the Miraval wellbeing brand.
• Preferred candidate with demonstrated knowledge of Miraval operations and resort culture with ability to create strong relationships across resort departments and ability to collaborate effectively with diverse teams.
• Experience with hospitality, guest services, events, concierge, or resort operations.
• Exceptional customer service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and ability to quickly learn hospitality systems.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.