Plumbing - Trade Manager - Service

We Care A/C, Plumbing & Electric; Warner Robins (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability & Life Insurance

401k Matching

Training & Development

Paid Holidays

Paid Time Off (PTO)

Parental leave

Job summary

WeCare Warner Robins, GA is seeking a Plumbing Service Manager to lead and scale a plumbing department. This role offers the opportunity to build a team with senior leadership support in a fast-paced environment focused on delivering value to customers.

You will supervise all plumbing activities, hire/train/lead team members, manage dispatch, schedules, payroll, and drive revenue and gross profit targets while upholding company policies and a positive work culture.

Qualifications

• Exceptional sales and interpersonal skills.
• 2+ years of management experience.
• Residential plumbing experience preferred.
• Valid US driver's license with clean record.
• Background check and drug screen required.
• ServiceTitan or similar field software experience preferred.

Responsibilities

• Supervise all plumbing activities.
• Hire, train, and lead plumbing team members.
• Cultivate a dynamic sales culture focused on customer value.
• Manage P&L and achieve revenue and gross profit targets.
• Conduct coaching and performance reviews.
• Oversee dispatchers and ensure right technicians on calls.
• Create technician work schedules.
• Review and approve department payroll.
• Handle customer requests and concerns.
• Maintain a positive work environment and enforce company policies.

Skills

Leadership

Sales skills

Interpersonal skills

Coaching

Team player

Proactive

Decisive

Great communicator

Customer oriented

Tools

ServiceTitan

Job description

Plumbing Service Manager- WeCare Warner Robins, GA!

Looking to TradeUP? This role will have the opportunity to build a team, and help to scale a plumbing department in Warner Robins, GA with support of senior leadership. Enjoy a fast-paced environment and be an influential part of our team!

Benefits

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)
• Parental leave

Job Duties

• Supervise all Plumbing activities.
• Hire, Train, and Lead Plumbing Team Members
• Cultivate a dynamic, ethical Sales Culture that is hyper focused on delivering value to customers
• Manage a P&L; responsible for department hitting revenue and gross operating profit budget targets
• Conduct regular individual and departmental coaching and Performance Reviews
• Oversee department dispatchers and ensure right techs get sent to right calls
• Create technician work schedule
• Review and approve department payroll
• Handle all Customer related Requests, Concerns, etc.
• Create, Establish and Maintain a positive Work Environment
• Hold team accountable to company policies and procedures.

Requirements

• Exceptional sales and interpersonal skills
• 2+ years of Management Experience, Required
• Residential Plumbing Experience, Preferred
• Valid US Driver’s License with a satisfactory driving record
• Must pass a motor vehicle, background check and drug screen
• ServiceTitan or other Field Software experience, preferred

Core Competencies

• Leader; Demonstrates a great attitude and has the ability to motivate a team of individuals consistently
• Coach; makes his/her teams better through training and mentorship
• Team player; enjoys working as a part of a broader team
• Proactive; A forward thinker who can identify and execute needed changes
• Decisive; comfortable making decisions in ambiguous situations
• Adaptable; enjoys operating in a fast-paced, dynamic environment
• Great communicator; Has strong verbal and written communication skills
• Customer oriented; works well with customers