Plumbing Field Supervisor

American Residential Services; Kansas City (MO); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Semi-monthly pay via direct deposit

Paid training and onboarding

Low-cost medical options

401(k) with company match

13 days PTO + 8 paid holidays

Take-home service vehicle + gas card

Job summary

A national plumbing services provider is seeking a Plumbing Field Supervisor in Kansas City, MO. The role involves training and supervising staff, managing installation logistics, and ensuring top-quality customer service. Candidates must possess a Master Plumbing License in Kansas or Missouri and have supervisory experience. This position offers a competitive salary of $75,000 – $100,000 annually, paid training, and comprehensive benefits including medical and 401(k).

Qualifications

• Master Plumbing License mandatory
• Comprehensive knowledge of plumbing systems
• Prior experience in supervising plumbing technicians

Responsibilities

• Represent the company professionally to customers.
• Manage productivity and logistics for installation jobs.
• Maintain quality and customer satisfaction on installations.
• Train and supervise field staff in installation methods.
• Assist in hiring and managing installation plumbers.

Skills

Comprehensive knowledge of plumbing materials and methods

Strong verbal and written communication skills

Prior supervisory experience

Intermediate proficiency with Microsoft Office

Education

Master Plumbing License (Kansas, Missouri, & St. Joe, MO)

Job description

Plumbing Field Supervisor

Company: American Residential Services – Hamilton Plumbing, Heating, A/C, Rooter

Salary: $75,000 – $100,000 per year (based on experience)

Join Hamilton Plumbing, Heating, A/C, Rooter of American Residential Services, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

We are looking for a supervisor to train, mentor, and help troubleshoot difficult installs. The ideal candidate should possess a Master Plumbing License (Kansas, Missouri, & St. Joe, MO).

What We Offer

• Semi‑monthly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low‑cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company‑paid life insurance
• Take‑home service vehicle + gas card
• Ongoing technical, safety, and leadership training
• Career growth across a national service network

Responsibilities

• Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers, including visual, verbal, and written communication.
• Manage productivity on installation jobs by coordinating logistics for materials and equipment and holding field staff accountable to job time frames.
• Maintain quality on installation jobs as measured by company standards, inspection pass rates, and re‑call rates.
• Maintain customer satisfaction on installation jobs by ensuring thorough communication and measured by customer surveys and referral rates.
• Train and supervise field staff in installation methods and practices to achieve the above goals and maintain safe practices.
• Coordinate and schedule manpower, materials, and equipment for productivity.
• Responsible for technician truck inventory twice a year.
• Visit and inspect jobs for training purposes and to verify quality and safe practices.
• Attend and/or facilitate meetings to train field staff on procedures and practices.
• Provide technical assistance to mechanics as needed.
• Assist with interviewing and hiring of installation plumbers.
• Follow up with customers to address outstanding issues and ensure 100% satisfaction.
• Prepare and take action on reports detailing productivity, quality, and customer satisfaction by job type and installation crew.
• Assist with evening and weekend on‑call coverage as necessary.
• Other related duties and tasks as needs arise.

Qualifications

• Master Plumbing License (Kansas, Missouri, & St. Joe, MO)
• Comprehensive knowledge of methods, materials, and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day‑to‑day plumbing needs.
• Understanding and knowledge of hazards and safe practices on plumbing install jobs.
• Demonstrated ability to plan labor, materials, and logistics to optimize productivity.
• Strong verbal and written communication skills, including timely follow‑up on needs/issues.
• Prior supervisory experience supervising/managing residential plumbing service technicians.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook applications.

All candidates are required to undergo pre‑employment drug screen and employment background checks.

Hamilton of ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.