Licensed Plumbing Field Supervisor

American Residential Services (ARS); Rock Hill (SC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance (multiple options)

HSA contributions

FSA

Dental and Vision Insurance

401(k) with weekly match

13 PTO Days + 8 Paid Holidays

Life insurance + disability

Discount Programs

Job summary

Brothers Heating, Cooling, Plumbing, part of American Residential Services (ARS), seeks an experienced Licensed Plumbing Field Supervisor to lead service technicians in the field and oversee daily operations. The role focuses on delivering high-quality workmanship, guiding teams, and ensuring customer satisfaction.

Candidates should have 5+ years of plumbing training or supervisory experience and hold an NC P1 Plumbing License.

Qualifications

• Minimum of 5 years of plumbing training or supervisory experience.
• NC P1 Plumbing License required
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• Valid driver’s license required
• Required to pass pre-employment criminal background checks and drug screen

Responsibilities

• Evaluates workload and schedules sewer and drain cleaning service work in a way that best utilizes manpower.
• Will be responsible for inspecting jobs after completion
• Resolves customer issues and problems encountered by service personnel. May meet with customer to develop a satisfactory solution.
• Instructs service personnel on proper service, use of materials and quality workmanship.
• Stays in touch with service personnel to assist with unexpected needs.
• Assists in the dispatching of services to appropriate technician using proper radio and dispatch codes based on workload, technician availability and priority of need.
• Checks to ensure that each job is complete. Ensures that appropriate job documentation and/or payments are returned to the office.
• May perform on-site inspections for large work orders.
• Evaluates staff to determine training requirements.
• Provides classroom and on-the-job training and support to employees.
• Reviews and promotes the maintenance of a safe, accident free and healthy work environment.
• Maintains an organized, clean and safe work area.
• Observes safety and Company rules and regulations in the performance of duties.
• Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process
• Follow all guidelines prescribed in the Plumbing and Sewer Sales Policy
• Other duties as assigned.

Job description

Company Name

Brothers Heating, Cooling, Plumbing

Overview

Pay: $65,000 - $75,000 per year + Bonus opportunites

Brother's Heating, Cooling, and Plumbing part of American Residential Services (ARS) is the nation’s largest provider of residential HVAC, plumbing, and electrical services, employing over 7,000 professionals nationwide. With more than 45 years of experience, ARS delivers trusted home services and industry-leading solutions to homeowners and businesses across the country.

We are seeking an experienced Licensed Plumbing Field Supervisor to lead and support our service technicians in the field. This role is responsible for overseeing daily operations, ensuring high-quality workmanship, driving team performance, and delivering an exceptional customer experience.

Responsibilities

Brothers is seeking a Plumbing Field Supervisor to be a leader in field operations, run elevated service calls, provide technical and sales training to increase efficiencies and revenue production among our service technicians.

Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, counseling and training employees, evaluating performance and supervising work assignments to ensure effective operations.

• Evaluates work load and schedules sewer and drain cleaning service work in a way that best utilizes manpower.
• Will be responsible for inspecting jobs after completion
• Resolves customer issues and problems encountered by service personnel. May meet with customer to develop a satisfactory solution.
• Instructs service personnel on proper service, use of materials and quality workmanship.
• Stays in touch with service personnel to assist with unexpected needs.
• Assists in the dispatching of services to appropriate technician using proper radio and dispatch codes based on workload, technician availability, technician expertise and priority of need.
• Checks to ensure that each job is complete. Ensures that appropriate job documentation and/or payments are returned to the office. May perform on-site inspections for large work orders.
• Evaluates staff to determine training requirements.
• Provides classroom and on-the-job training and support to employees.
• Reviews and promotes the maintenance of a safe, accident free and healthy work environment. Conducts job site safety visits and reports findings. May provide safety training and claims coordination.
• Maintains an organized, clean and safe work area.
• Observes safety and Company rules and regulations in the performance of duties.
• Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process
• Follow all guidelines prescribed in the Plumbing and Sewer Sales Policy.
• Other duties as assigned.

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting as low as $5 per week!
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays
• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

Qualifications

• Minimum of 5 years of plumbing training or supervisory experience.
• NC P1 Plumbing License required
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• Valid driver’s license required
• Required to pass pre-employment criminal background checks and drug screen

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amountsare depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.