Plumbing Supervisor

American Vintage Home; Evanston (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

American Vintage Home is seeking a Plumbing Supervisor based in Evanston, IL. This full-time, on-site role oversees daily plumbing operations and field teams, ensuring safety, quality, and customer satisfaction on older-home projects.

The ideal candidate will have residential plumbing expertise, a valid IL license, and experience coordinating schedules with service management software. Occasional evenings/weekends may be required to support urgent calls.

Qualifications

• Experience in residential service and older-home systems.
• Commitment to customer satisfaction with strong communication abilities.
• Knowledge of Mechanical Electrical and Plumbing (MEP) systems and relevant codes and regulations.
• Valid plumbing license in Illinois (or ability to obtain), and a clean, valid driver’s license.
• Ability to read and interpret technical drawings, plans, and specifications.
• Experience coordinating schedules, managing workloads, and using service management software.
• High attention to detail, problem-solving skills, and ability to work in a fast-paced environment.
• Willingness to work occasional evenings or weekends to support emergency or priority calls.

Responsibilities

• Oversee daily plumbing operations and field teams on-site in Evanston, IL.
• Schedule and dispatch plumbers to service calls and projects.
• Monitor work quality and ensure adherence to safety standards, codes, and procedures.
• Provide technical guidance and troubleshoot complex plumbing issues.
• Support older-home system upgrades while preserving property integrity.
• Mentor team members and coordinate with HVAC and drain technicians as needed.
• Maintain accurate project documentation and customer communications.
• Promote exceptional customer service and resolve escalated concerns.

Skills

Supervisory skills

Plumbing expertise

Customer service

MEP knowledge

Illinois plumbing license

Read drawings

Service management software

Attention to detail

Problem solving

Evenings/weekends availability

Job description

Company Description

American Vintage Home serves the North Shore of Chicago as a fully licensed and insured HVAC and plumbing company known for high-quality work and attentive service. The team specializes in rejuvenating heating, cooling, and plumbing systems in older homes while preserving their classic character, earning a strong reputation in the local community. The company offers transparent pricing with free estimates on new equipment installations, no hidden fees, and financing options. Customers benefit from a 100% satisfaction guarantee, 24/7 emergency service, and convenient scheduling, along with respectful in-home practices such as shoe covers, work mats, and thorough clean-up of work areas. Consistently positive online reviews reflect the company’s commitment to excellence and customer care.

Role Description

The Plumbing Supervisor is a full-time, on-site role based in Evanston, IL, overseeing daily plumbing operations and field teams. This role includes scheduling and dispatching plumbers, monitoring work quality, and ensuring adherence to safety standards, codes, and company procedures. The Plumbing Supervisor will provide technical guidance, troubleshoot complex plumbing issues, and support older-home system upgrades while maintaining the integrity of each property. The position also involves mentoring team members, coordinating with HVAC and drain technicians as needed, and maintaining accurate project documentation. A key part of the role is promoting exceptional customer service, resolving escalated concerns, and helping sustain American Vintage Home’s strong reputation for customer satisfaction.

Qualifications

• Strong supervisory skills, including team leadership, coaching, and performance management.
• Hands-on plumbing expertise with experience in residential service and older-home systems.
• Commitment to customer satisfaction with proven customer service and communication abilities.
• Knowledge of Mechanical Electrical and Plumbing (MEP) systems and relevant codes and regulations.
• Valid plumbing license in Illinois (or ability to obtain), and a clean, valid driver’s license.
• Ability to read and interpret technical drawings, plans, and specifications.
• Experience coordinating schedules, managing workloads, and using service management software.
• High attention to detail, problem-solving skills, and ability to work in a fast-paced environment.
• Willingness to work occasional evenings or weekends to support emergency or priority calls.