Plumbing Service Technician: Commission, Vehicle & Training

HELP Plumbing, Heating and Air Conditioning; Sharonville (OH); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

iPhone, iPad

Uniforms

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Team events

Ongoing training and career growth

Competitive pay

Job summary

HELP Plumbing, Heating and Air Conditioning is seeking an experienced Plumbing Service Technician to diagnose plumbing issues, educate homeowners, and present repair options that fit home and budget. You will deliver exceptional workmanship and customer experiences on every call.

Responsibilities include diagnosing, repairing residential systems, and maintaining accurate mobile documentation while pursuing ongoing training and sales opportunities.

Qualifications

• 2+ years of residential plumbing service experience with strong diagnostic and troubleshooting skills.
• Proven ability to educate homeowners and present Good, Better, Best repair and replacement options.
• Strong customer service, communication, and relationship-building skills.
• Ability to identify additional service opportunities while maintaining a customer-first approach.
• Knowledge of local plumbing and mechanical codes.
• Comfortable using tablets and mobile software to complete estimates and service documentation.

Responsibilities

• Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
• Deliver an exceptional customer experience by educating homeowners on the condition of their plumbing systems.
• Present repair and replacement options that empower customers to choose the solution that best fits their home and budget.
• Identify opportunities for system improvements, upgrades, water quality solutions, fixture replacements, and preventative maintenance.
• Perform repairs in compliance with local plumbing codes and company quality standards.
• Complete accurate estimates, invoices, and service documentation using mobile technology.
• Maintain a clean, organized company vehicle and professional appearance.
• Participate in ongoing technical and sales training to continually improve skills and income potential.
• Consistently achieve individual performance, customer satisfaction, and sales goals.

Skills

Diagnostic & troubleshooting

Customer education

Communication

Sales mindset

Team collaboration

Education

Journeyman plumbing license

Tools

Mobile field software

Job description

HELP Plumbing, Heating and Air Conditioning is seeking an experienced Plumbing Service Technician to diagnose plumbing issues, educate homeowners, and present repair options that fit home and budget. You will deliver exceptional workmanship and customer experiences on every call.

Responsibilities include diagnosing, repairing residential systems, and maintaining accurate mobile documentation while pursuing ongoing training and sales opportunities.