Plumbing- Service Technician

Whalen & Ives; Park Ridge (NJ); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with Company Match

Company-Paid Long-Term Disability &amp

Voluntary Short-Term Disability & 

Paid Time Off

Job summary

Whalen & Ives is seeking a Plumbing Service Technician (Residential) in Park Ridge, NJ. The role offers hourly base pay plus commission with strong growth potential for high performers, and the opportunity to join a skilled team that values stability and success.

You will install, repair, and inspect residential plumbing systems, communicate with customers, provide accurate estimates, and ensure safety and code compliance.

Qualifications

• 1-3+ years of experience as a plumber or in a similar residential role.
• Plumbing certification or equivalent from a technical/trade school preferred.
• Proficient in installing, maintaining, and repairing plumbing systems including soldering and fixtures.
• Experience with Service Titan or similar service software is a plus.
• Strong communication and listening skills to interact with customers and team members.
• Attention to detail and ability to adhere to plumbing codes and safety standards.
• Customer-focused with a positive attitude.
• Valid driver’s license with a clean driving record.

Responsibilities

• Install, maintain, and repair residential plumbing systems and fixtures.
• Inspect plumbing systems for safety, functionality, water quality, and code compliance.
• Respond to call-outs, diagnose issues, and implement effective repairs.
• Explain issues and recommended services to customers to ensure satisfaction.
• Prepare accurate cost estimates and advise on improvements or repairs.
• Perform routine maintenance to ensure optimal system performance.
• Use Service Titan for tracking repairs, service history, and records.
• Ensure all work complies with local codes and safety regulations.
• Deliver excellent customer service and timely responses to requests.

Skills

Residential plumbing experience

Communication skills

Attention to detail

Customer-focused

Driver’s license

Education

Plumbing certification or trade school

Tools

Service Titan

Job description

Overview

Plumbing Service Technician (Residential)

Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers.

Whalen & Ives is growing and we’re adding talentedPlumbers to our team! With decades of trusted service behind us and exciting growth ahead, this is your chance to join a company that truly supports your success. We’re looking for motivated professionals who want long‑term stability, competitive pay, and the opportunity to thrive within a team that genuinely cares.Your next great opportunity starts here - apply today!

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Responsibilities

• Plumbing Installations & Repairs– Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
• System Inspections & Testing– Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
• Troubleshooting & Diagnostics– Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
• Customer Interaction– Communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring customer satisfaction
• Cost Estimation & Solutions– Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
• Preventative Maintenance– Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
• Service Titan– Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
• Compliance & Safety– Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
• Customer Service Excellence– Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction

Qualifications

• Experience 1-3+ years of experience as a plumber or similar role, with a focus on residential plumbing
• Certification– Plumbing certification or equivalent field experience from a technical/trade school preferred
• Technical Expertise– Proficient in installing, maintaining, and repairing plumbing systems, including soldering and fixture replacements
• Service Software– Experience with Service Titan or similar trade software is a plus
• Communication Skills– Strong communication and listening skills to effectively interact with customers and team members
• Attention to Detail– Ability to perform accurate work while adhering to plumbing codes and regulations
• Customer-Focused– A commitment to delivering exceptional service with a positive attitude
• Driver’s License– Valid driver’s license with a clean driving record

What We Offer

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work-life balance

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Join our team at Whalen & Ives and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Whalen & Ives May conduct a preemployment background check and drug test, subject to applicable law

Whalen & Ives is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.