Plumbing- Service Technician

Whalen & Ives; Park Ridge (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability & Life Insurance

Paid Time Off

Job summary

Whalen & Ives is looking for a Plumbing Service Technician in Park Ridge, NJ. This role involves installing and repairing residential plumbing systems while ensuring safety and compliance. Candidates should have 1-3 years of plumbing experience, ideally certified from a trade school. The company offers comprehensive insurance, a 401(K), and paid time off, fostering a supportive environment for professional growth and customer satisfaction.

Qualifications

• 1-3+ years of experience as a plumber with a focus on residential plumbing.
• Proficient in installing, maintaining, and repairing plumbing systems including soldering.
• Strong communication and listening skills to interact with customers.

Responsibilities

• Install, maintain, and repair residential plumbing systems.
• Inspect plumbing systems for safety and code compliance.
• Communicate issues and solutions to customers.

Skills

Plumbing

Customer Service

Communication

Attention to Detail

Technical Expertise

Education

Plumbing certification from a technical/trade school

Tools

Service Titan

Job description

Overview

Plumbing Service Technician (Residential)

Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers.

Whalen & Ives is growing and we’re adding talented plumbers to our team. With decades of trusted service behind us and exciting growth ahead, this is your chance to join a company that truly supports your success. We’re looking for motivated professionals who want long‑term stability, competitive pay, and the opportunity to thrive within a team that genuinely cares.

Responsibilities

• Plumbing Installations & Repairs – Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
• System Inspections & Testing – Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
• Troubleshooting & Diagnostics – Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
• Customer Interaction – Communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring customer satisfaction
• Cost Estimation & Solutions – Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
• Preventative Maintenance – Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
• Service Titan – Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
• Compliance & Safety – Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
• Customer Service Excellence – Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction

Qualifications

• Experience 1-3+ years of experience as a plumber or similar role, with a focus on residential plumbing
• Certification – Plumbing certification or equivalent field experience from a technical/trade school preferred
• Technical Expertise – Proficient in installing, maintaining, and repairing plumbing systems, including soldering and fixture replacements
• Service Software – Experience with Service Titan or similar trade software is a plus
• Communication Skills – Strong communication and listening skills to effectively interact with customers and team members
• Attention to Detail – Ability to perform accurate work while adhering to plumbing codes and regulations
• Customer-Focused – A commitment to delivering exceptional service with a positive attitude
• Driver’s License – Valid driver’s license with a clean driving record

What We Offer

• Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
• 401(K) with Company Match: Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
• Paid Time Off: Vacation, holidays, and sick time to support work‑life balance

Whalen & Ives may conduct a pre‑employment background check and drug test, subject to applicable laws.

Whalen & Ives is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.