Job Posting Title Plumbing Service Technician

Chapman Bros; Cranford (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Disability & Life Insurance

401K with Company Match

Paid Training & Career Development

Paid Holidays & PTO

Company Vehicle & Tools

Job summary

Chapman Bros is hiring a Plumbing Service Technician (Residential) in Cranford, NJ. Immediate openings with an hourly base plus commission and strong growth potential.

Join a company that values leadership, technical expertise, and exceptional customer service, contributing to team success and long-term advancement. Responsibilities include installation, repairs, inspections, estimates, and documentation using Service Titan.

Qualifications

• Minimum 3 years of experience as a residential plumber.
• Strong knowledge of plumbing systems, fixtures, and troubleshooting.
• Experience with service software like Service Titan is a plus.
• Excellent communication and listening skills for customers.
• Customer-focused with professional solutions.
• Ability to troubleshoot and resolve plumbing issues efficiently.
• Valid driver's license with a clean driving record.
• Knowledge of local plumbing codes and safety standards.
• Ability to lift heavy equipment and work in tight spaces.

Responsibilities

• Install, maintain, and repair plumbing systems and fixtures in residential homes.
• Inspect and test plumbing systems for safety, functionality, and code compliance.
• Handle customer queries and respond to callouts promptly.
• Prepare cost estimates for repairs and replacements.
• Document all work using Service Titan or similar software.
• Communicate clearly to ensure customer satisfaction.
• Adhere to local plumbing codes and safety standards.
• Follow safety protocols for efficient workmanship.

Skills

Experience

Technical Skills

Service Titan

Communication Skills

Customer-Focused

Problem-Solving

Driver's License

Code Knowledge

Physical Ability

Tools

Service Titan

Job description

Overview

Plumbing Service Technician (Residential)

Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers.

Join Chapman Bros and take the next step in your career as a Plumbing Service Technician with a company that truly values strong leadership, technical expertise, and exceptional customer service. We offer a collaborative, growth-focused environment where your skills directly contribute to team success and operational excellence. If you're ready to make an impact, develop your leadership potential, and grow with an organization committed to long-term professional advancement.

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Responsibilities

• Plumbing System Installation & Repairs– Install, maintain, and repair plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and general plumbing repairs
• System Inspections & Testing– Inspect and test plumbing systems for safety, functionality, water quality, and code compliance in residential homes
• Customer Interaction– Handle customer queries, troubleshoot and resolve problems, and respond to callouts in a timely manner
• Cost Estimates– Prepare cost estimates for repairs and replacements, ensuring customers have clear expectations of service charges
• Service Documentation– Properly document all work completed usingService Titanor similar software to ensure accurate records of services provided
• Communication & Customer Service– Use good communication and listening skills to address customer concerns, provide expert advice, and ensure customer satisfaction
• Code Compliance– Ensure all work meets local plumbing codes and national standards for safety and quality
• Safety & Efficiency– Adhere to all safety protocols and ensure that plumbing systems are installed and repaired in the most efficient and effective manner

Qualifications

• Experience– Minimum 3 years of experience as a residential plumber, with expertise in a variety of plumbing installations and repairs
• Technical Skills– Strong knowledge of plumbing systems, fixtures, and troubleshooting techniques
• Service Software–Service Titanexperience is a plus, with the ability to accurately track service calls and customer interactions
• Communication Skills– Excellent communication and listening skills with the ability to explain complex plumbing issues to customers clearly
• Customer-Focused– Strong customer service orientation with the ability to handle customer queries, concerns, and provide professional solutions
• Problem-Solving– Ability to troubleshoot and resolve plumbing issues efficiently
• Driver's License– Valid driver's license with a clean driving record
• Code Knowledge– Knowledge of local plumbing codes and safety standards
• Physical Requirements– Ability to handle physical tasks such as lifting heavy equipment and working in tight spaces

Benefits

• Medical, Dental & Vision Insurance– Comprehensive coverage with minimal out-of-pocket expenses
• Disability & Life Insurance– Financial security for you and your family
• 401(K) with Company Match– Competitive retirement savings plan
• Paid Training & Career Development– Ongoing training and professional growth opportunities
• Paid Holidays & PTO– Paid time off for a healthy work-life balance
• Company Vehicle & Tools– Provided for qualified plumbers

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Join our team at Chapman Brosand become part of a company that values both its customers and employees.

Chapman Bros May conduct a preemployment background check and drug test, subject to applicable law

Chapman Bros is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.