Job Posting Title Plumbing- Service Technician

Whalen & Ives Inc.; Park Ridge, Northern (NJ, KY); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Voluntary Short-Term Disability &

Paid Time Off

Job summary

Whalen & Ives Inc. is seeking a Plumbing Service Technician (Residential) to perform installations, repairs, and inspections of home plumbing systems. You will diagnose issues, provide clear explanations to customers, and prepare accurate cost estimates.

The role emphasizes safety, code compliance, and high-quality service. Join a team committed to growth and stability, offering competitive pay, benefits, and a supportive workplace.

Qualifications

• 1-3+ years of experience as a plumber or similar role, focused on residential plumbing.
• Plumbing certification or equivalent field experience preferred.
• Proficient in installing, maintaining, and repairing plumbing systems including soldering and fixtures.
• Experience with Service Titan or similar trade software is a plus.
• Strong communication and listening skills to interact with customers and team members.
• Attention to detail and ability to comply with plumbing codes and regulations.
• Customer-focused with a commitment to delivering exceptional service.
• Valid driver’s license with a clean driving record.

Responsibilities

• Plumbing installations, repairs, and replacements for residential systems and fixtures.
• Inspect plumbing systems for safety, functionality, water quality, and code compliance.
• Troubleshoot and diagnose plumbing issues and implement effective solutions.
• Communicate with customers to explain issues, solutions, and recommended services.
• Prepare accurate cost estimates and advise customers on improvements or repairs.
• Perform preventative maintenance on water heaters, pipes, and fixtures to maintain performance.
• Utilize Service Titan to track repairs, service history, and customer interactions.
• Ensure work adheres to local codes and safety regulations.

Skills

Communication skills

Attention to detail

Customer-focused

Valid driver’s license

Education

Plumbing certification or equivalent

Tools

Service Titan

Job description

Overview

Plumbing Service Technician (Residential)

Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers.

Whalen & Ives is growing and we’re adding talentedPlumbers to our team! With decades of trusted service behind us and exciting growth ahead, this is your chance to join a company that truly supports your success. We’re looking for motivated professionals who want long‑term stability, competitive pay, and the opportunity to thrive within a team that genuinely cares.Your next great opportunity starts here - apply today!

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Responsibilities

• Plumbing Installations & Repairs– Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
• System Inspections & Testing– Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
• Troubleshooting & Diagnostics– Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
• Customer Interaction– Communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring customer satisfaction
• Cost Estimation & Solutions– Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
• Preventative Maintenance– Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
• Service Titan– Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
• Compliance & Safety– Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
• Customer Service Excellence– Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction

Qualifications

• Experience 1-3+ years of experience as a plumber or similar role, with a focus on residential plumbing
• Certification– Plumbing certification or equivalent field experience from a technical/trade school preferred
• Technical Expertise– Proficient in installing, maintaining, and repairing plumbing systems, including soldering and fixture replacements
• Service Software– Experience with Service Titan or similar trade software is a plus
• Communication Skills– Strong communication and listening skills to effectively interact with customers and team members
• Attention to Detail– Ability to perform accurate work while adhering to plumbing codes and regulations
• Customer-Focused– A commitment to delivering exceptional service with a positive attitude
• Driver’s License– Valid driver’s license with a clean driving record

What We Offer

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work-life balance

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Join our team at Whalen & Ives and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Whalen & Ives May conduct a preemployment background check and drug test, subject to applicable law

Whalen & Ives is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.