Plumbing Service Operations Manager

Hope Plumbing, Heating & Cooling; Indianapolis (IN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with 4% match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Bereavement leave

Referral program

Job summary

Hope Plumbing, Heating & Cooling is seeking a Plumbing Service Manager to oversee the plumbing service operations for residential and commercial projects. You will lead a team of plumbers and technicians, schedule service calls, ensure safety, regulatory compliance, and maintain strong customer relationships to uphold our reputation for excellence.

The role requires a hands-on leader who can manage budgets, track performance, and implement process improvements to optimize service delivery and

Qualifications

• High school diploma or equivalent; vocational plumbing training preferred.
• 5+ years in plumbing services with at least 2 years in supervision or management.
• Strong knowledge of US plumbing codes and safety regulations.

Responsibilities

• Manage daily operations of the plumbing service team, including scheduling, dispatching, and supervising plumbers.
• Ensure work complies with local codes, safety regulations, and company standards.
• Develop and maintain relationships with customers, addressing inquiries and resolving issues.
• Oversee inventory of supplies and equipment for availability and cost control.
• Prepare budgets, track expenses, and generate performance reports for senior management.
• Recruit, train, and mentor staff to maintain a skilled workforce.
• Implement quality control procedures to guarantee high standards.
• Collaborate with sales and procurement to streamline service delivery.

Skills

Team leadership

Customer service

Scheduling

Budgeting

Safety compliance

Education

High school diploma or equivalent

Tools

Plumbing service management software

Job description

Hope Plumbing, Heating & Cooling is seeking a Plumbing Service Manager to oversee the plumbing service operations for residential and commercial projects. You will lead a team of plumbers and technicians, schedule service calls, ensure safety, regulatory compliance, and maintain strong customer relationships to uphold our reputation for excellence.

The role requires a hands-on leader who can manage budgets, track performance, and implement process improvements to optimize service delivery and