General Manager - Plumbing

Leap Brands; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Leap Brands is seeking a General Manager to run the plumbing business as if it were their own, guiding field operations, service, installation, dispatch, and sales.

You will own P&L, budgets, and forecasting while building a culture of accountability. The role emphasizes driving profitability, customer satisfaction, and growth through leadership of 30+ staff and cross-functional teams.

Qualifications

• 7+ years of operational leadership experience.
• Experience leading field service, home services, HVAC, plumbing, electrical, restoration, or similar businesses preferred.
• Strong financial acumen with experience managing a P&L.
• Proven experience leading teams of 30+ employees.
• Excellent leadership, communication, and coaching skills.
• Comfortable using CRM, dispatch, scheduling, and reporting software.
• Ability to make decisions quickly in a fast-paced environment.

Responsibilities

• Lead the day-to-day operations of the plumbing business.
• Oversee service, installation, dispatch, warehouse, and office operations.
• Build systems and processes that improve efficiency and customer satisfaction.
• Ensure technicians are properly scheduled to maximize productivity and profitability.
• Own the P&L and overall financial performance of the business.
• Develop annual operating budgets and forecasts.
• Improve gross margin, labor efficiency, and EBITDA.
• Monitor KPIs daily and adjust operations accordingly.
• Control inventory, purchasing, fleet costs, and overhead expenses.
• Recruit, hire, coach, and develop managers and technicians.
• Create a culture built around accountability, communication, and continuous improvement.
• Conduct regular performance reviews and career development conversations.
• Build leadership depth throughout the organization.
• Partner with sales to drive residential and commercial revenue and referrals.
• Execute initiatives that drive sustainable growth.

Job description

We are looking for a General Manager who can run the business like an owner.

This isn't a desk job. We're looking for someone who understands field operations, develops people, drives profitability, improves customer satisfaction, and builds a culture of accountability.

You'll lead every aspect of the operation, from technicians and dispatch to sales, service, inventory, and financial performance.

The right person knows how to grow revenue while improving operational efficiency. They don't wait for problems to find them. They solve them before they become expensive.

Responsibilities

Operational Leadership

• Lead the day-to-day operations of the plumbing business.
• Oversee service, installation, dispatch, warehouse, and office operations.
• Build systems and processes that improve efficiency and customer satisfaction.
• Ensure technicians are properly scheduled to maximize productivity and profitability.
• Maintain high standards for quality, safety, and customer experience.
• Own the P&L and overall financial performance of the business.
• Develop annual operating budgets and forecasts.
• Improve gross margin, labor efficiency, and EBITDA.
• Monitor KPIs daily and adjust operations accordingly.
• Control inventory, purchasing, fleet costs, and overhead expenses.
• Recruit, hire, coach, and develop managers and technicians.
• Create a culture built around accountability, communication, and continuous improvement.
• Conduct regular performance reviews and career development conversations.
• Build leadership depth throughout the organization.

Customer Experience

• Ensure every customer receives exceptional service from the first phone call through project completion.
• Resolve escalated customer concerns quickly and professionally.
• Continuously improve online reputation and customer satisfaction metrics.
• Partner with the sales team to increase referrals and repeat business.
• Partner with sales leadership to drive residential and commercial revenue.
• Increase maintenance agreement memberships.
• Improve technician close rates and average ticket value through coaching and training.
• Identify new market opportunities and strategic partnerships.
• Execute initiatives that drive sustainable growth.

Safety & Compliance

• Ensure OSHA, licensing, and regulatory compliance.
• Promote a strong safety culture throughout the organization.
• Maintain company vehicles, equipment, and facilities.

Qualifications

• 7+ years of operational leadership experience
• Experience leading field service, home services, HVAC, plumbing, electrical, restoration, or similar businesses preferred
• Strong financial acumen with experience managing a P&L
• Proven experience leading teams of 30+ employees
• Excellent leadership, communication, and coaching skills
• Comfortable using CRM, dispatch, scheduling, and reporting software
• Ability to make decisions quickly in a fast-paced environment