Senior Plumbing Services Manager

Hope Plumbing; Indianapolis, Northern (IN, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) 4% Match

Bereavement leave

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Job summary

Hope Plumbing in Indianapolis is seeking a Plumbing Service Manager to oversee all service operations for residential and commercial projects. You will lead and develop a team of plumbers, schedule calls, ensure safety and codes compliance, and optimize resources to meet deadlines.

You’ll manage budgets, report performance, and drive customer satisfaction through strong leadership and service excellence. This role emphasizes technical expertise, people leadership, and a commitment to quality

Qualifications

• High school diploma or equivalent; technical or vocational training in plumbing preferred.
• Minimum of 5 years of experience in plumbing services, with at least 2 years in a supervisory or management role.
• Strong knowledge of plumbing systems, codes, and safety regulations applicable in the United States.
• Proven ability to manage teams, schedules, and customer service operations effectively.
• Valid driver’s license and reliable transportation.

Responsibilities

• Manage daily operations of the plumbing service team, including scheduling, dispatching, and supervising plumbers and technicians.
• Ensure all plumbing work complies with local codes, safety regulations, and company standards.
• Develop and maintain strong relationships with customers, addressing inquiries and resolving service issues promptly.
• Oversee inventory management of plumbing supplies and equipment to ensure availability and cost control.
• Prepare and manage budgets, track expenses, and generate performance reports for senior management.
• Recruit, train, and mentor plumbing staff to maintain a skilled and motivated workforce.
• Implement and monitor quality control procedures to guarantee high standards of workmanship.
• Collaborate with other departments such as sales and procurement to streamline service delivery and customer satisfaction.

Skills

Leadership

Customer service

Scheduling

Communication

Plumbing knowledge

Education

High school diploma or equivalent

Technical or vocational plumbing training

Master Plumber license

Tools

Plumbing service management software

Inventory control systems

Job description

Hope Plumbing in Indianapolis is seeking a Plumbing Service Manager to oversee all service operations for residential and commercial projects. You will lead and develop a team of plumbers, schedule calls, ensure safety and codes compliance, and optimize resources to meet deadlines.

You’ll manage budgets, report performance, and drive customer satisfaction through strong leadership and service excellence. This role emphasizes technical expertise, people leadership, and a commitment to quality