Plumbing Service Operations Manager

Blue Collar Services; Dayton (OH); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

Blue Collar Services in Dayton, OH is seeking an experienced Home Services Operations Manager to lead a residential plumbing division. You will drive revenue growth, optimize profitability, coach a high-performing team, and build scalable operational systems with company leadership.

This leadership role focuses on expanding services into sewer, excavation, and eventually electrical, managing pricing, KPIs, and service delivery.

Qualifications

• Experience managing or growing a residential service division.
• Leadership experience in plumbing, HVAC, electrical, or home services.
• Proven success improving revenue, profitability, or operational efficiency.
• Strong understanding of service pricing, job costing, and KPIs.
• Experience building or improving operational systems, reporting & accountability.
• Strong computer skills and experience with service management software.
• Experience recruiting, coaching, and developing service technicians.
• Excellent leadership, communication, and problem-solving abilities.

Responsibilities

• Take ownership of the division's revenue, gross profit, and overall performance.
• Develop strategies to increase average tickets, conversion rates, and retention.
• Identify opportunities to improve pricing, efficiency, and service profitability.
• Work with ownership to establish and achieve growth targets.
• Help expand the business into sewer, excavation, and electrical services.
• Develop reporting systems, metrics, and accountability processes.
• Utilize ServiceTitan and consulting resources to improve operations.
• Track technician productivity, revenue performance, and service efficiency.
• Improve dispatching, scheduling, job costing, and workflows.
• Lead an established team of residential plumbing service technicians.
• Recruit, hire, train, and develop technicians; set clear performance expectations.
• Build a positive, results-driven culture focused on quality and customer satisfaction.

Skills

Leadership

Revenue growth

Operations management

Team leadership

Pricing strategy

KPI tracking

Hiring & coaching

ServiceTitan

Tools

ServiceTitan

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Dayton, OH | $160,000–$180,000 Target Total Compensation

$80,000–$90,000 Base Salary + Quarterly Performance Bonuses

Lead the Team. Grow the Business. Get Rewarded for Results.

Are you an experienced Home Services Operations Manager, Plumbing Service Manager, or General Manager who knows how to grow revenue, improve profitability, and build high-performing teams?

Are you ready for an opportunity where you can take real ownership, work directly with company leadership, and be financially rewarded for the results you deliver?

The company has an established plumbing service operation, an existing team, and the technology and resources to support growth. The next step is bringing in a strong leader who can build operational systems, improve performance, and expand services into sewer, excavation, and eventually electrical.

This is a business leadership role, not a hands-on plumbing technician position.

We're looking for someone who understands residential service operations, knows how to lead people, and has the drive to build something bigger.

What You’ll Be Doing

Drive Revenue & Profitability

• Take ownership of the division's revenue, gross profit, and overall performance.
• Develop strategies to increase average tickets, conversion rates, and customer retention.
• Identify opportunities to improve pricing, efficiency, and service profitability.
• Work directly with ownership to establish and achieve growth targets.
• Help expand the business into additional sewer, excavation, and electrical services.

Build Systems & Improve Operations

• Develop reporting systems, performance metrics, and accountability processes.
• Utilize ServiceTitan and available consulting resources to improve operations.
• Track technician productivity, revenue performance, and service efficiency.
• Improve dispatching, scheduling, job costing, and operational workflows.
• Create processes that support consistent performance and long-term growth.

Lead, Coach & Build the Team

• Lead an established team of residential plumbing service technicians.
• Recruit, hire, train, and develop technicians as the division expands.
• Set clear performance expectations and hold team members accountable.
• Coach technicians on productivity, customer communication, and service opportunities.
• Build a positive, results-driven culture focused on quality and customer satisfaction.

What We’re Looking For

• Proven experience managing or growing a residential service division, branch, or home services operation.
• Leadership experience in plumbing, HVAC, electrical, or another residential service industry.
• Demonstrated success improving revenue, profitability, operational efficiency, or team performance.
• Strong understanding of service pricing, job costing, technician productivity, and KPIs.
• Experience building or improving operational systems, reporting, and accountability.
• Strong computer skills and comfort working with service management software.
• Experience recruiting, coaching, and developing service technicians.
• Excellent leadership, communication, and problem-solving abilities.
• A proactive, hands-on leadership style with a strong sense of ownership and accountability.

Plumbing industry experience is a strong plus, but not required. We’re equally interested in proven leaders from HVAC, electrical, and multi-trade home services businesses.

Experience with ServiceTitan is highly desirable.

What We Offer

• $160,000–$180,000 target total annual compensation
• $80,000–$90,000 base salary
• Quarterly performance bonuses with the opportunity to earn up to 100% of base salary, based on achieving established goals.
• Company vehicle and fuel card.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Direct access to ownership and the ability to influence business decisions.
• Established service team and operational support.
• Opportunity to grow into a larger, multi-trade leadership role.

Why This Opportunity Stands Out

This isn’t a position where you’ll simply maintain an existing operation or follow someone else’s playbook.

You’ll have the opportunity to build systems, develop your team, drive growth, and directly influence the success of the business.

If you’ve been successful managing service operations but feel limited by corporate structures, earning caps, or lack of decision-making authority, this could be the opportunity you’ve been looking for.

We want a leader who is comfortable rolling up their sleeves, making decisions, holding people accountable, and delivering results.