Master Plumber and Field Operations Manager

bluefrog Plumbing + Drain of The Main Line PA; Wayne (PA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Advancement opportunities

Training & development

Job summary

bluefrog Plumbing + Drain of The Main Line PA is seeking an experienced Master Plumber / Field Operations Manager to lead and grow our residential plumbing service team. This hybrid role blends field work with leadership, focusing on revenue, quality, customer experience, and profitability.

You will spend significant time in the field running service calls, training technicians, and supporting daily operations while aligning with ownership on process improvements and strategic goals.

Qualifications

• ActiveMaster Plumber license required.
• Strong residential service plumbing background.
• Experience leading, coaching, or training technicians.

Responsibilities

• Serve as the Master Plumber license holder and field leader.
• Run service calls and oversee jobs in the field 50-70% of the time.
• Coach technicians on process, quality, and customer experience.
• Support onboarding and training of new field team members.
• Improve efficiency, pricing, and field workflows.

Skills

Leadership

In-home sales

Communication

Customer service

KPI-driven

Education

Master Plumber license

Tools

ServiceTitan

Job description

Benefits:

Flexible schedule

Opportunity for advancement

Training & development

blueFrog Plumbing + Drain of the Main Line is looking for an experienced Master Plumber / Field Operations Manager to help lead, support, and grow our residential plumbing service team.

This is a hybrid role for someone who is comfortable both in the field and in leadership. The right person will spend a meaningful portion of their time running service calls, completing work, training technicians, riding along, supporting jobs remotely, and helping ownership improve day-to-day operations.

We are looking for a licensed Master Plumber who understands residential service, knows how to lead technicians, and is comfortable being accountable for revenue, quality, customer experience, and profitability.

What You’ll Do

Field Leadership & Technical Support

Serve as the company’s Master Plumber license holder

Run service calls and complete jobs as needed

Spend 50-70% of time in the field running work, training, riding along, or overseeing job quality

Support technicians throughout the day by phone, text, or video

Help troubleshoot complex jobs and technical questions

Ensure work is performed safely, professionally, and to code

Team Leadership & Coaching

Coach technicians on service process, communication, technical standards, and customer experience

Help build consistency in how jobs are diagnosed, presented, sold, completed, and documented

Hold technicians accountable to company standards

Support onboarding and training of new field team members

Help create a strong, professional field culture

Sales, Service & Customer Experience

Use in-home sales experience to help technicians present options clearly and confidently

Improve close rate, average ticket, memberships, and customer satisfaction

Help resolve escalated customer issues

Model best practices for communication, professionalism, and service delivery

Operations & Performance

Help manage daily field performance

Review KPIs and technician results

Support revenue and profit goals

Identify operational issues and help create better processes

Work with ownership to improve pricing, workflows, truck inventory, and field efficiency

What We’re Looking For

Active Master Plumber license

Strong residential service plumbing background

Experience leading, coaching, or training technicians

Comfortable working in a hybrid field/leadership role

In-home sales experience

KPI-driven mindset

Ability to support technicians remotely throughout the day

Strong communication and customer service skills

ServiceTitan experience preferred

Nexstar, CertainPath, Service Nation, or other best-practices group experience preferred

Ideal Candidate

The ideal candidate is a strong service plumber who has grown into leadership, or is ready to. You may currently be a lead technician, field supervisor, service manager, plumbing manager, or licensed plumber who wants a bigger role in building a company.

You should be comfortable getting in the truck, helping a technician close a job, reviewing performance numbers, coaching through a tough call, and working with ownership on how to improve the business.

Why This Role Is Different

This is an opportunity to step into a growing company at an early stage and have real influence over how the plumbing department is built. We have an excellent team of reliable, experienced, and eager young technicians that you will work with daily.

You will not just be handed a finished system. You will help create it.

This role is ideal for someone who wants to combine technical plumbing expertise with leadership, coaching, sales, and business performance.

Compensation

Competitive compensation based on experience, licensing, and leadership ability.

Compensation may include:

Base salary or hourly structure

Performance incentives

Revenue and profitability bonuses

Company vehicle

Technology and tools

PTO and benefits