Vice President of Operations

Work With Your Handz; Vermont; On-site; USD 185,000 - 215,000; Full time

Benefits offered by this job

Executive Benefits Package

Company Vehicle

Relocation Assistance

Job summary

Work With Your Handz, a growing plumbing, heating and HVAC company in Southern Vermont, seeks a Vice President of Operations to lead day-to-day service and installation operations and drive growth across markets.

You will own the operational P&L, budget, and profitability, and build scalable processes, dashboards, and teams to sustain expansion while maintaining exceptional service quality.

Qualifications

• 10+ years of progressive leadership experience within home services.
• Proven P&L ownership with measurable improvements in revenue and profitability.
• Experience scaling a business or division through organic growth.
• Strong understanding of field operations, including labor, dispatch, and job costing.
• Experience building and developing management teams.

Responsibilities

• Oversee day-to-day plumbing, heating, and HVAC service and installation operations.
• Take ownership of operational P&L performance, budgeting, cost controls, and profitability.
• Develop scalable processes and operating standards that support continued growth and future locations.
• Identify operational inefficiencies and implement measurable improvements across field operations.
• Establish consistent operating rhythms, performance reviews, and accountability throughout the organization.
• Partner with executive leadership to align operational capacity with revenue and expansion objectives.

Skills

Leadership experience

P&L ownership

Strategic planning

Operational excellence

Team development

Financial acumen

Cross-functional collaboration

Change management

Hands-on leadership

Tools

ServiceTitan

Job description

Compensation: $185,000–$215,000 Base Salary + Performance-Based Incentive

Benefits: Executive Benefits Package + Company Vehicle + Relocation Assistance

Build the Operation. Drive the Growth. Shape the Future.

Work With Your Handz has partnered with a rapidly growing, privately owned plumbing, heating and HVAC company serving residential customers in Southern Vermont to identify an exceptional Vice President of Operations who is ready to make a lasting impact.

This is not an opportunity to simply maintain an established operation. It is an opportunity to help build the next chapter of a company experiencing significant organic growth, investing heavily in its people and infrastructure, and preparing for expansion into additional markets.

Over the past several years, the organization has grown from approximately $2 million to nearly $10 million in annual revenue, with ambitious plans to exceed $15 million over the next three years. With a strong reputation, an established customer base, and continued investments in technology, facilities, and operational infrastructure, the foundation is in place for its next stage of growth.

We are looking for a proven builder, operator, and people leader who has successfully scaled a home services business, understood the financial drivers of field operations, and knows how to turn growth into sustainable profitability.

Reporting directly to ownership, this executive will take responsibility for operational performance, strengthen the management structure, develop scalable processes, and help position the organization for long-term expansion.

What You'll Lead

• Oversee day-to-day plumbing, heating, and HVAC service and installation operations.
• Take ownership of operational P&L performance, budgeting, cost controls, and profitability.
• Develop scalable processes and operating standards that support continued growth and future locations.
• Identify operational inefficiencies and implement measurable improvements across field operations.
• Establish consistent operating rhythms, performance reviews, and accountability throughout the organization.
• Partner with executive leadership to align operational capacity with revenue and expansion objectives.

Financial Performance & Profitability

• Drive improvements in gross margins, labor efficiency, technician productivity, and job profitability.
• Optimize project planning, material utilization, scheduling, and workforce capacity.
• Strengthen job costing, billing accuracy, and timely invoicing to improve cash flow.
• Monitor departmental financial performance and translate operating data into actionable strategies.
• Identify opportunities to reduce operational costs while maintaining exceptional service quality.

Leadership Development & Team Building

• Build, mentor, and develop a high-performing operational management team.
• Establish clear expectations, measurable goals, and accountability across departments.
• Lead and support service, installation, warehouse, and field operations leadership.
• Evaluate organizational structure and identify leadership positions needed to support growth.
• Develop managers who can independently lead teams, solve problems, and deliver results.
• Foster a culture of ownership, collaboration, continuous improvement, and employee development.

Systems, Technology & Operational Excellence

• Leverage ServiceTitan and operational reporting tools to improve visibility, efficiency, and decision-making.
• Establish meaningful KPIs, dashboards, scorecards, and management reporting.
• Improve dispatch efficiency, scheduling, job execution, and workforce utilization.
• Strengthen inventory management, purchasing, fleet operations, and material controls.
• Standardize processes across service and installation departments.
• Ensure operational systems can support additional locations without sacrificing quality or customer experience.

Growth & Expansion

• Help develop the operational infrastructure required to expand into additional markets.
• Create repeatable processes that support sustainable organic growth.
• Partner with leadership to evaluate staffing, equipment, facilities, and operational readiness for expansion.
• Support the development of new service capabilities and future business opportunities.
• Balance aggressive growth objectives with financial discipline and long-term operational stability.

What We're Looking For

We are seeking an accomplished operational leader who can demonstrate measurable success, not simply an impressive title.

• 10+ years of progressive leadership experience within residential plumbing, HVAC, electrical, or related home services.
• Proven success scaling a business or operating division through meaningful organic growth.
• Experience managing a business or division generating $15 million or more in annual revenue.
• Demonstrated P&L ownership with measurable improvements in revenue, gross margin, operational efficiency, and profitability.
• Strong understanding of residential service and installation operations, including field labor, dispatch, job costing, and capacity planning.
• Experience building and developing management teams rather than exclusively supervising field technicians.
• Ability to establish operating processes, performance standards, and organizational accountability.
• Strong financial acumen and confidence interpreting operating statements, budgets, and performance metrics.
• Experience utilizing field service management technology and data-driven performance reporting.
• A hands‑on leadership approach with the ability to balance strategic planning and daily execution.
• Experience operating within an entrepreneurial, privately owned, or high‑growth organization.

Highly valued but preferred experience:

• Direct residential plumbing and HVAC operational leadership.
• Experience scaling a business from approximately $5M–$10M to $15M–$25M or beyond.
• Previous hands‑on experience within the skilled trades.
• Multi‑location operational leadership or market expansion experience.
• Experience implementing performance‑based compensation, operational scorecards, and management accountability systems.
• Experience improving installation profitability and field‑service efficiency.

The Leadership Profile

A Builder: You have personally helped grow an organization, developed the leadership structure, and implemented the necessary processes to support its next stage.

A Financially Driven Operator: You understand how labor utilization, material costs, job profitability, billing practices, and operational execution influence the bottom line.

A Developer of People: You know how to identify leadership potential, build strong managers, and create accountability without micromanaging.

A Hands‑On Executive: You are equally comfortable reviewing a P&L, coaching a manager, evaluating a process, or walking through field operations to understand what needs improvement.

An Entrepreneurial Thinker: You thrive in an environment where decisions move quickly, opportunities are abundant, and your contributions directly influence the company's success.

A Collaborative Leader: You lead with confidence, humility, transparency, and respect for the people who make the business successful.

What Success Looks Like

First 90 Days: Develop a comprehensive understanding of operations, financial performance, leadership capabilities, and opportunities for improved efficiency. Establish strong relationships and identify immediate operational priorities.

First 6 Months: Strengthen accountability, improve operational reporting, identify opportunities to protect gross margins, and begin implementing scalable processes across service and installation operations.

First 12 Months: Demonstrate measurable improvements in operational efficiency, financial performance, management effectiveness, and organizational readiness for continued growth.

Long-Term: Help build a scalable, profitable, home services organization while positioning yourself for broader executive leadership responsibilities.

• Base Salary: $185,000–$215,000 annually.
• Performance Incentive: Additional performance-based compensation opportunity.
• Healthcare: Employer-paid employee medical coverage.
• Dental & Vision: Employer contributions toward coverage.
• Retirement: 401(k) with company match.
• Executive Vehicle: Company-provided vehicle with fuel card.

Why This Opportunity?

This is a rare opportunity to join a growing home services organization at a pivotal stage in its development.

Rather than stepping into a rigid corporate structure, you will have the autonomy to influence how the business operates, how its leaders develop, and how future growth is executed.

You'll work directly with ownership, help shape the company's operational strategy, and play an instrumental role in transforming an already successful business into a larger, more sophisticated organization.

The company has demonstrated strong organic growth, made substantial investments in its infrastructure, and established an ambitious vision for the future.

Now it needs the right operational leader to help bring that vision to life.

If you've successfully built, scaled, and improved a residential home services business—and you're ready for an executive opportunity where your leadership will genuinely move the needle—we want to hear from you.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.