Plumbing Service Manager — Lead Field Team to Excellence

Reynolds Electric, Plumbing, Heating and Air; Eugene (OR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employer-paid health insurance

PTO + holidays

401(k) with company match

Leadership development

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon is seeking a Plumbing Service Manager to lead a residential plumbing service team focused on results, quality, and customer experience.

You will own service outcomes—revenue, margin, conversion, customer satisfaction—hire and develop technicians, and coach them in the field. The role emphasizes accountability, hands-on leadership, and continuous improvement.

Qualifications

• 5+ years plumbing service technician experience in residential settings.
• 3+ years in leadership or management within home services preferred.
• Strong technical plumbing knowledge and field credibility.
• Demonstrated ability to coach, develop, and retain technicians.
• Experience managing performance and driving results.
• Understanding of service KPIs: revenue, gross margin, conversion, customer satisfaction.
• Experience with ServiceTitan or similar service management platform preferred.
• Current Oregon Journeyman Plumbing license or equivalent preferred.

Responsibilities

• Lead a residential plumbing service team focused on results, quality, and customer experience.
• Own service outcomes — revenue, margin, conversion, and customer satisfaction.
• Hire, onboard, develop, and retain high-quality technicians.
• Lead from the field through ride-alongs, coaching, and real-time feedback.
• Develop technicians into confident, consistent professionals with a customer-first approach.
• Reinforce expectations around service quality, sales performance, and communication.
• Identify performance gaps and address them directly through coaching and accountability.
• Partner with Recruiting to attract and select top-tier plumbing talent.
• Run regular team meetings focused on results, standards, and growth.
• Work with Dispatch to ensure the right technician gets the right job.
• Track KPIs and reporting to identify opportunities for improvement.
• Maintain and refine the pricebook to reflect accurate pricing.
• Ensure technicians follow processes, safety standards, and service expectations.
• Collaborate with leadership to drive goals and profitability.
• Stay current on industry trends and materials to keep knowledge up to date.
• Manage vendor and pricing relationships to ensure competitive costs.
• Drive process improvement across the department to increase efficiency.

Skills

Team leadership

Coaching & development

Performance management

Customer experience

Communication

Sales-minded / revenue focus

Education

Oregon Journeyman Plumbing license

Tools

ServiceTitan

Job description

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon is seeking a Plumbing Service Manager to lead a residential plumbing service team focused on results, quality, and customer experience.

You will own service outcomes—revenue, margin, conversion, customer satisfaction—hire and develop technicians, and coach them in the field. The role emphasizes accountability, hands-on leadership, and continuous improvement.