Plumbing Service Manager: Lead, Coach & Optimize Tech Ops

Black Diamond Experts; Maplewood (MN); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Weekly pay with bonuses

401(k) retirement with company match

Holiday pay, vacation pay, & paid time

Company events

Health benefits including medical, eye

Job summary

McQuillan Home Services LLC in Maplewood, MN is seeking a Plumbing Service Manager to oversee daily operations of the service department, coaching technicians and stepping in on complex diagnostics when needed. You’ll ensure work meets code and customer satisfaction, while monitoring profitability and driver scheduling.

The role calls for leadership, strong communication, and hands-on plumbing knowledge to guide a growing team in a trusted home services provider.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Management, or related field preferred.
• 5+ years of plumbing service experience, with at least 2 years in a leadership or supervisory role.
• Journeyman or Master Plumbing license preferred (may vary by state).
• Valid driver's license with clean driving record required.

Responsibilities

• Lead, coach, mentor, recruit, and train plumbing service technicians.
• Oversee scheduling, routing, and daily assignments, coordinating with dispatch on parts and recall tracking.
• Provide technical support and guidance for complex diagnostic and repair situations.
• Ensure technicians process payments, use required PPE, and comply with plumbing codes.
• Handle escalated customer concerns and review technician recommendations, estimates, and invoices for accuracy.
• Monitor performance metrics, departmental profitability, and job costing, preparing reports and recommendations for leadership.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Plumbing knowledge

Education

High school diploma or equivalent

Associate or Bachelor's in Business/Management

Tools

ServiceTitan

Job description

McQuillan Home Services LLC in Maplewood, MN is seeking a Plumbing Service Manager to oversee daily operations of the service department, coaching technicians and stepping in on complex diagnostics when needed. You’ll ensure work meets code and customer satisfaction, while monitoring profitability and driver scheduling.

The role calls for leadership, strong communication, and hands-on plumbing knowledge to guide a growing team in a trusted home services provider.