Plumbing Service Manager: Lead, Coach & Elevate Performance

Bonfe Plumbing, Heating & Air Service, Inc.; South Saint Paul (MN); Presencial; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Dental benefits

401k with employer match

Paid time off

Uniforms provided

Career development opportunities

Family-oriented culture

Descripción de la vacante

Bonfe Plumbing, Heating & Air Service, Inc. in South Saint Paul is seeking a Plumbing Service Manager to lead a team of technicians responsible for residential service, repair, installation and maintenance.

You will drive department performance and ensure the team has training, coaching, resources, and support to succeed. The role offers competitive pay of $80,000 to $100,000 per year, full-time, with benefits including medical and dental, 401(k) match, PTO, uniforms, and ongoing career

Formación

• 5+ years of management or leadership experience.
• Plumbing license not required but highly preferred.
• Strong organizational, prioritization and project management skills.
• Ability to analyze data and drive performance.
• Excellent written and verbal communication.

Responsabilidades

• Lead daily department operations, including reviewing performance metrics, prior-day results, and priorities.
• Conduct department meetings and participate in daily operations huddles to maintain alignment and accountability.
• Provide ongoing technical, customer service, and Nexstar training to develop technician skills and performance.
• Ensure team members understand and consistently follow Bonfe processes, systems, and standards.
• Monitor department performance through daily metrics, reporting, and performance logs.
• Identify performance gaps and develop and implement coaching plans to support individual and team development.
• Participate in the On-Call rotation and provide leadership support when needed.
• Support the recruiting, interviewing, hiring, performance management, and disciplinary processes for the department.
• Promote a positive, collaborative team environment focused on customer experience, employee development, and operational excellence.

Conocimientos

Leadership

Team management

Customer service

Project management

Communication

Training & coaching

Process improvement

Time management

Strategic thinking

Educación

Plumbing license

Descripción del empleo

Bonfe Plumbing, Heating & Air Service, Inc. in South Saint Paul is seeking a Plumbing Service Manager to lead a team of technicians responsible for residential service, repair, installation and maintenance.

You will drive department performance and ensure the team has training, coaching, resources, and support to succeed. The role offers competitive pay of $80,000 to $100,000 per year, full-time, with benefits including medical and dental, 401(k) match, PTO, uniforms, and ongoing career