Plumbing Service Manager

Hander Inc.

Sioux Falls (SD)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Company vehicle

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Career advancement opportunities

Referral program

Job summary

Hander Plumbing in Sioux Falls, SD is seeking a Plumbing/HVAC Service Manager to lead daily service operations and drive department performance. You will develop technicians, manage scheduling, budgeting, and vendor relationships, while ensuring customer satisfaction and adherence to codes and safety standards.

The role emphasizes accountability, operational excellence, and building a high-performing service team to support growth and profitability in the Sioux Falls market.

Qualifications

Minimum 10 years of industry experience.
Strong understanding of residential plumbing service operations.
Knowledge of plumbing codes, safety standards, and best practices.
Experience coaching and leading service technicians.
Experience with inventory, purchasing, and fleet coordination.
Proven leadership and excellent communication skills.
Valid driver’s license.

Responsibilities

Lead and oversee daily operations of the plumbing/HVAC service department.
Coach, develop, and hold accountable plumbing technicians and support staff.
Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control.
Partner with dispatch and customer service teams to maximize scheduling efficiency and revenue opportunities.
Ensure compliance with plumbing codes, safety regulations, and company standards.
Monitor fleet readiness, equipment availability, and technician efficiency.
Oversee budgeting, forecasting, and overall financial performance.
Resolve escalated customer concerns quickly and professionally.
Collaborate with leadership, sales, and marketing to grow service demand and profitability.
Implement technician training and performance improvement plans.
Build vendor and supplier relationships and ensure licensing compliance.

Skills

Leadership

Operations management

Team development

Budgeting

Scheduling

Inventory management

Communication

Customer service

Safety compliance

Job description

Plumbing/HVAC Service Manager

Hander Plumbing - Sioux Falls, SD

Introduction

Join Hander Plumbing, a growing and trusted plumbing company serving the Sioux Falls, SD market, as our next Plumbing/HVAC Service Manager. This key leadership role is responsible for overseeing daily service operations, driving department performance, developing technicians, and ensuring an exceptional customer experience.

We are looking for a strong leader who thrives in accountability, operational excellence, team development, and building a high-performing service department.

This is a high-impact opportunity for an experienced plumbing professional ready to lead from the front and help drive continued growth.

Key Responsibilities

Lead and oversee daily operations of the plumbing/HVAC service department
Manage, coach, develop, and hold accountable plumbing technicians and support staff
Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control
Partner with dispatch and customer service teams to maximize scheduling efficiency and revenue opportunities
Ensure compliance with plumbing codes, safety regulations, and company operational standards
Monitor fleet readiness, equipment availability, inventory levels, and technician efficiency
Oversee departmental budgeting, forecasting, and overall financial performance
Resolve escalated customer concerns quickly and professionally
Work closely with leadership, sales, and marketing teams to help grow service demand and department profitability
Implement technician training, coaching, and performance improvement plans
Build and maintain strong vendor and supplier relationships
Ensure proper licensing compliance and operational standards are consistently maintained

Required Qualifications

Minimum 10 years of industry experience
Strong understanding of residential plumbing service operations
Strong knowledge of plumbing codes, safety standards, and industry best practices
Experience managing service technicians and leading performance accountability
Experience managing inventory, purchasing, warehouse operations, and fleet coordination
Strong leadership, communication, and coaching skills
Valid driver’s license

Highly Preferred