Plumbing & HVAC Service Manager — Lead, Grow, Deliver

Hander Inc. Plumbing & Heating; Sioux Falls (SD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Supplemental insurance options

Company-paid life insurance

Paid time off

Paid holidays

Career advancement opportunities

Referral program

Job summary

Hander Plumbing is seeking a Plumbing/HVAC Service Manager in Sioux Falls to lead daily service operations, coach technicians, and drive department performance. You will oversee inventory, scheduling, and budgeting while ensuring codes, safety standards, and client satisfaction are prioritized.

This leadership role emphasizes accountability, operational excellence, and building a high-performing service team to support growth and profitability for Hander Plumbing.

Qualifications

• Minimum 10 years of industry experience.
• Strong understanding of residential plumbing service operations.
• Strong knowledge of plumbing codes, safety standards and best practices.
• Experience managing service technicians and leading performance accountability.
• Experience managing inventory, purchasing, warehouse operations and fleet coordination.
• Strong leadership, communication and coaching skills.
• Valid driver’s license.

Responsibilities

• Lead and oversee daily operations of the plumbing/HVAC service department.
• Coach, develop, and hold accountable plumbers and support staff.
• Oversee service warehouse operations including inventory, purchasing and stock.
• Partner with dispatch and customer service to maximize scheduling and revenue.
• Ensure compliance with codes, safety regulations and standards.
• Monitor fleet readiness, inventory levels and technician efficiency.
• Oversee budgeting, forecasting and overall financial performance.
• Resolve escalated customer concerns quickly and professionally.
• Collaborate with leadership, sales and marketing to grow demand and profitability.
• Implement technician training, coaching and performance improvement plans.
• Build and maintain vendor/supplier relationships.
• Ensure licensing compliance and operational standards are maintained.

Skills

Leadership

Communication

Coaching

Team development

Budgeting

Scheduling

Customer service

Fleet coordination

Code compliance

Licensing

Education

Journeyman Plumbing License

Job description

Hander Plumbing is seeking a Plumbing/HVAC Service Manager in Sioux Falls to lead daily service operations, coach technicians, and drive department performance. You will oversee inventory, scheduling, and budgeting while ensuring codes, safety standards, and client satisfaction are prioritized.

This leadership role emphasizes accountability, operational excellence, and building a high-performing service team to support growth and profitability for Hander Plumbing.