Plumbing Service Manager

Hander Plumbing and Heating

Sioux Falls (SD)

On-site

USD 95,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Company vehicle

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Supplemental insurance options

Company-paid life insurance

Paid time off

Paid holidays

Career advancement opportunities

Job summary

Hander Plumbing and Heating in Sioux Falls, SD is seeking a Plumbing/HVAC Service Manager to lead daily service operations, drive department performance, and develop technicians while delivering an exceptional customer experience.

This high-impact role requires a proven leader who thrives on accountability, operational excellence, and building a high-performing service team to fuel growth and profitability.

Qualifications

Minimum 10 years of industry experience.
Strong understanding of residential plumbing service operations.
Strong knowledge of plumbing codes, safety standards, and industry best practices.
Experience managing service technicians and leading performance accountability.
Experience managing inventory, purchasing, warehouse operations, and fleet coordination.
Strong leadership, communication, and coaching skills.
Valid driver's license.

Responsibilities

Lead and oversee daily operations of the plumbing/HVAC service department.
Manage, coach, develop, and hold accountable plumbing technicians and support staff.
Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control.
Partner with dispatch and customer service teams to maximize scheduling efficiency and revenue opportunities.
Ensure compliance with plumbing codes, safety regulations, and company operational standards.
Monitor fleet readiness, equipment availability, inventory levels, and technician efficiency.
Oversee departmental budgeting, forecasting, and overall financial performance.
Resolve escalated customer concerns quickly and professionally.
Work closely with leadership, sales, and marketing teams to help grow service demand and department profitability.
Implement technician training, coaching, and performance improvement plans.
Build and maintain strong vendor and supplier relationships.
Ensure proper licensing compliance and operational standards are consistently maintained.

Skills

Leadership

Operations management

Team development

Customer service

Communication

Budgeting

Scheduling

Driver's license

Education

Journeymen Plumbing License

Job description

Join Hander Plumbing - Sioux Falls, SD, a growing and trusted plumbing company serving the Sioux Falls, SD market, as our next Plumbing/HVAC Service Manager. This key leadership role is responsible for overseeing daily service operations, driving department performance, developing technicians, and ensuring an exceptional customer experience.

We are looking for a strong leader who thrives in accountability, operational excellence, team development, and building a high-performing service department.

This is a high-impact opportunity for an experienced plumbing professional ready to lead from the front and help drive continued growth.

Key Responsibilities

Lead and oversee daily operations of the plumbing/HVAC service department
Manage, coach, develop, and hold accountable plumbing technicians and support staff
Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control
Partner with dispatch and customer service teams to maximize scheduling efficiency and revenue opportunities
Ensure compliance with plumbing codes, safety regulations, and company operational standards
Monitor fleet readiness, equipment availability, inventory levels, and technician efficiency
Oversee departmental budgeting, forecasting, and overall financial performance
Resolve escalated customer concerns quickly and professionally
Work closely with leadership, sales, and marketing teams to help grow service demand and department profitability
Implement technician training, coaching, and performance improvement plans
Build and maintain strong vendor and supplier relationships
Ensure proper licensing compliance and operational standards are consistently maintained

Required Qualifications

Minimum 10 years of industry experience
Strong understanding of residential plumbing service operations
Strong knowledge of plumbing codes, safety standards, and industry best practices
Experience managing service technicians and leading performance accountability
Experience managing inventory, purchasing, warehouse operations, and fleet coordination
Strong leadership, communication, and coaching skills
Valid driver's license

Highly Preferred