Service Manager

Bates Mechanical; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A regional plumbing services firm is seeking a Senior Human Resources Recruiter to oversee the plumbing service department in Atlanta. This role entails hiring and training plumbing technicians, managing budgets, and ensuring compliance with safety and quality standards. The ideal candidate has a strong background in plumbing, excellent communication skills, and experience in a management role. Join us to lead a dedicated team in delivering top-tier plumbing services and customer satisfaction.

Qualifications

• 5-7+ years of experience as a plumber or plumbing technician.
• 2+ years in management roles in service-oriented fields.
• Strong knowledge of trade and licensing requirements.

Responsibilities

• Hire and train plumbing technicians.
• Address customer complaints promptly.
• Manage departmental budgets and costs.
• Conduct quality inspections of plumbing jobs.
• Foster relationships with clients for repeat business.

Skills

Hands-on plumbing knowledge

Budgeting skills

Excellent communication

Resource allocation

Education

High School Diploma or GED

Associate’s Degree or Vocational Training

Tools

Microsoft Office

Plumbing management software

Job description

Senior Human Resources Recruiter @ Interstate AC Service LLC | Human Resources Foundations

At Bates Mechanical, we don't just want to hire anyone—we want someone who shares our values. We are seeking someone with a passion for providing top-tier Commercial Plumbing Services and someone who will go above and beyond to meet the needs of our clients. If you are driven by delivering high-quality, cost-effective solutions and have the leadership skills to ensure that our service department stays on track and meets our standards, we want you on our team.

Apply today to be part of our legacy of excellence since 2001!

Commercial Plumbing Service Manager is responsible for overseeing the day-to-day operations of a plumbing service department or company. They will have the opportunity to build out this team and make it their own! Their duties include managing staff, ensuring excellent customer service, handling budgets, and guaranteeing that plumbing services are performed efficiently and meet industry standards.

Key Responsibilities

• Hire, train, and assess plumbing technicians and other staff members.
• Address customer complaints and resolve issues promptly and professionally.
• Oversee the scheduling and coordination of plumbing services, ensuring deadlines are met.
• Provide accurate quotes and estimates and keep customers informed throughout the service process.
• Track and manage inventory of plumbing materials, tools, and equipment.
• Manage departmental budgets and make cost‑effective decisions to enhance profitability.
• Prepare financial reports and monitor revenue, expenses, and overall performance.
• Ensure the team meets performance targets and revenue goals.>
• Ensure plumbing services adhere to local building codes, safety standards, and company guidelines.
• Conduct regular quality inspections of completed jobs.
• Ensure tools and equipment are well‑maintained and functioning properly.
• Foster and maintain strong relationships with existing clients to encourage repeat business.
• Identify and pursue new business opportunities.
• Ensure that effective emergency procedures are in place and communicated to staff.

Qualifications

Education:

• High School Diploma or GED: The minimum educational requirement.
• Associate’s Degree or Vocational Training (Optional): Some candidates may have formal training in plumbing, business management, or construction management.

Professional Certifications and Licensing:

• Licensed Plumber: Hands‑on plumbing experience is essential, and a valid plumbing license is required.
• Master Plumber Certification (Preferred)

Experience:

• 5‑7+ years of experience as a plumber or plumbing technician, with strong hands‑on knowledge of the trade.
• 2+ years of experience in managing teams or departments, particularly in a service‑oriented field.
• Ability to efficiently allocate resources, prioritize tasks, and meet deadlines.
• Strong budgeting skills to maintain profitability while managing costs.
• Excellent communication skills to foster positive client relationships and resolve any issues.
• Familiarity with plumbing management software, scheduling tools, and office software (e.g., Microsoft Office) is often required.

Employment Type

• Full‑time

Job Function

• Management

Industries

• Wholesale Hardware, Plumbing, Heating Equipment and Construction

Benefits

• Medical insurance
• Vision insurance
• 401(k)