Install Manager

Reynolds Electric, Plumbing, Heating and Air; Eugene (OR); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company vehicle

401(k) with company match

Paid time off

Paid holidays

Training opportunities

Job summary

Reynolds Electric, Plumbing, Heating and Air seeks an Install Manager in Eugene, OR to lead the installation department from sales through completion. You will direct HVAC, electrical, and underground installs, drive profitability, coach field technicians, and partner with Sales, Dispatch, and leadership to deliver a seamless customer experience.

The role emphasizes process improvement, accountability, and developing future leaders as the department scales.

Qualifications

• Strong leadership experience in residential HVAC installation or home services.
• Experience coaching and developing field technicians.
• Track record of holding people accountable while building relationships.
• Solid understanding of KPIs, job costing, labor efficiency, and profitability.
• Proven ability to work with Sales, Dispatch, Service, and leadership to align goals.

Responsibilities

• Lead, coach, and develop installation teams and department leaders.
• Oversee HVAC, electrical, and underground installation operations.
• Hold the installation department accountable for revenue, profitability, efficiency, quality, and customer experience.
• Monitor KPIs and use data to drive improvements.
• Collaborate with Sales to align scope, readiness, and customer expectations.
• Improve processes and systems as the department grows.

Skills

Leadership

HVAC installation knowledge

Coaching field technicians

KPI management

Job costing & profitability

Cross-functional collaboration

Problem-solving

Job description

Install Manager – Lead and Grow Our Installation DepartmentLocation: Eugene, OregonPay: $90,000–$115,000 annually, based on experienceSchedule: Monday–FridayLead Something That MattersReynolds Electric, Plumbing, Heating and Air is looking for an Install Manager to take ownership of a critical part of our operation and help shape the future of our installation department.This is more than a scheduling or field supervisor role. You will be responsible for the overall performance of our installation operation, leading people, improving processes, managing performance, and making sure our customers receive a quality experience from the initial sale through project completion.You'll lead our HVAC, electrical, and underground installation operations while working closely with Sales, Dispatch, Service, and other leaders across the company. You will have the opportunity to build stronger systems, develop your team, improve accountability, and help Reynolds grow its installation business.If you're an experienced home-services leader who understands HVAC installation, knows how to develop people, and enjoys turning challenges into better processes, we want to hear from you.What's In It For YouWe believe great leaders deserve great support. You'll receive:$90,000–$115,000 annual salary based on experience100% employer-paid medical, dental, and vision insurance for employeesOptional dependent coverage with up to 60% employer contribution120 hours of front-loaded PTO plus 7–9 paid holidays401(k) with company matchCompany vehicleOngoing leadership and technical trainingOpportunities to grow your career as Reynolds continues to growThe opportunity to make a meaningful impact on a critical part of the businessWhat You'll OwnAs Install Manager, you'll be accountable for the performance and development of our installation department.You'll oversee installation operations from the time a job is sold through completion, ensuring our teams have what they need to succeed and that work is completed safely, efficiently, profitably, and to Reynolds standards.Your responsibilities will include:Lead, coach, and develop installation teams and department leadersOversee HVAC, electrical, and underground installation operationsHold the installation department accountable for revenue, profitability, efficiency, quality, and customer experienceMonitor key performance indicators and use data to identify opportunities for improvementReview sold jobs to ensure scope, materials, labor, and job expectations are aligned before installationPartner with Sales to address scope, job readiness, and customer expectationsWork closely with Dispatch and the Install Coordinator to resolve scheduling issues and keep production movingMonitor labor hours, job costing, material costs, and overall job profitabilityMaintain high standards for installation quality, safety, and code complianceIdentify and address installation issues, callbacks, warranty concerns, and customer escalationsConduct field visits and quality inspections when neededCoach team members through performance challenges and recognize strong performanceSupport hiring, onboarding, training, and development of installation team membersBuild clear expectations and accountability across the installation departmentImprove processes, communication, systems, and workflows as the department growsWork with company leadership to identify opportunities to improve installation capacity and performanceHelp develop future leaders within the installation departmentWhat Success Looks LikeYou'll know you're succeeding when:The installation department consistently meets revenue and profitability goalsJobs are completed efficiently and within expected labor hoursInstallation quality is consistent and callbacks are minimizedCustomers receive a smooth, professional experienceSales, Dispatch and Install stay aligned so jobs are properly prepared, scheduled, communicated, and completed.Team members are being coached, developed, and given opportunities to growProblems are identified and addressed before they become larger issuesProcesses become more organized and scalable as the department growsThe installation department is positioned for continued growthThis Is an Opportunity to BuildReynolds has been serving our community for more than 65 years. We're an established, family-owned company with a strong reputation, but we're not standing still.We're investing in our people, our systems, and the future of our business.The Install Manager will play an important role in that growth. You'll have the opportunity to strengthen an installation operation, develop people, improve the way teams work together, and help build systems that can support Reynolds for years to come.If you're looking for a leadership role where you can make a real impact—not simply maintain the status quo—we'd like to meet you.About ReynoldsReynolds Electric, Plumbing, Heating and Air has been serving Lane County for more than 65 years. We're built on four core values:Built on Character.Committed to Integrity.Driven by Growth.Winning Together.We believe great service starts with great people. We invest in our team, hold ourselves accountable, and continually look for ways to improve how we serve our customers and each other.If you're ready to lead, build, and grow an installation operation with a company that values integrity, accountability, and continuous improvement, we invite you to apply.What We're Looking ForWe're looking for a leader who understands both people and production.You should bring:Strong leadership experience in residential HVAC installation or home servicesStrong technical knowledge of residential HVAC installationExperience leading, coaching, and developing field techniciansA track record of holding people accountable while building strong working relationshipsExperience managing department performance and KPIsStrong understanding of job costing, labor efficiency, gross margin, and profitabilityExcellent organizational and time-management skillsStrong communication and problem-solving skillsThe ability to remain calm, professional, and solution-focused under pressureThe confidence to make decisions and have difficult conversations when necessaryA process-improvement mindset and willingness to challenge the status quoStrong computer skills and the ability to learn operational software and systemsThe ability to work effectively with Sales, Dispatch, Service, and company leadershipA commitment to quality, accountability, teamwork, and continuous improvementYou don't need to have managed every trade we offer. We are looking for someone with strong residential HVAC knowledge and leadership experience who can understand and effectively lead a broader installation operation.