Plumbing Service Manager

SURVOY'S SUPERIOR SERVICE; Cleveland (OH); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

Paid Time Off

Company-Paid Life Insurance Policy

401(k) Plan

Job summary

Survoy's Superior Service is seeking a Plumbing Service Manager to lead the commercial and industrial plumbing service department, owning P&L, driving revenue through quotes and preventive maintenance, and ensuring code-compliant, high-quality service.

You will manage dispatch, field technicians, and accountability for safety, training, and performance, travel between job sites, and collaborate with HR on compensation. Competitive salary and benefits included.

Qualifications

• 10+ years of commercial/industrial plumbing experience with lead/supervisory role.
• Journeyman or Master Plumber license (or ability to obtain within defined timeframe).
• Experience with field service management software (Service Titan or similar).
• Strong working knowledge of commercial plumbing systems, code requirements, and safety standards.
• Excellent communication skills with customers, technicians, and leadership.
• Ability to review financial and operational data and translate it into action.

Responsibilities

• Build and maintain strong relationships with commercial and industrial plumbing customers, serving as the point of escalation for service issues.
• Conduct or oversee job-site visits and quality checks on high-value or complex plumbing work.
• Partner with account managers and National Accounts (NAC) contacts to support customer retention and satisfaction targets.
• Hire, train, and develop plumbing technicians and apprentices; manage performance and conduct regular ride-alongs.
• Ensure technicians follow Survoy's safety standards, plumbing code requirements, and quality workmanship expectations.
• Support technician certification and licensing progression (apprentice through master plumber, as applicable).
• Own plumbing service department revenue, margin, and labor efficiency targets; report performance against monthly and quarterly goals.
• Drive quote generation and pull-through on service and preventive maintenance work identified in the field.
• Review and approve technician-generated quotes for accuracy, pricing, and scope prior to customer presentation.
• Partner with dispatch to ensure efficient scheduling, response times, and utilization of plumbing technicians.
• Lead weekly team meetings to review safety, performance metrics, open jobs, and customer feedback.
• Manage technician scheduling, PTO, and on-call rotation for plumbing service coverage.
• Address performance issues, conduct evaluations, and support compensation and bonus programs in partnership with HR.
• Maintain accurate work order documentation, job costing, and closeout records in Service Titan.
• Prepare and present exception-based performance updates, highlighting wins, constraints, and asks.
• Ensure compliance with permitting, code inspections, and required plumbing documentation for all jobs.

Skills

Leadership

Communication

Customer relations

Safety compliance

Budgeting & analysis

Education

Journeyman/Master Plumber license

Tools

ServiceTitan

Microsoft Excel

Job description

The Plumbing Service Manager is responsible for the day-to-day leadership of Survoy's commercial and industrial plumbing service department, including technician performance, dispatch coordination, quality control, and profitability. This role owns the plumbing service P&L for the company, drives revenue growth through quote conversion and preventive maintenance pull-through, and ensures customers receive safe, code-compliant, and high-quality service. The Plumbing Service Manager works closely with dispatch, coordinators, and field technicians to balance customer satisfaction, technician development, and operational efficiency. This position will require a highly motivated and experienced service manager who is looking for the opportunity to build a plumbing department under the umbrella of an existing business.

What Survoy's Offers You

• Top Pay: $100,000 - $120,000
• Medical, Dental, and Vision Benefits
• Paid Time Off
• Company-Paid Life Insurance Policy
• 401(k) Plan

Main Duties:

Customer & Relationship Management

• Build and maintain strong relationships with commercial and industrial plumbing customers, serving as the point of escalation for service issues.
• Conduct or oversee job-site visits and quality checks on high-value or complex plumbing work.
• Partner with account managers and National Accounts (NAC) contacts to support customer retention and satisfaction targets.

Field & Technician Development

• Hire, train, and develop plumbing technicians and apprentices; manage performance and conduct regular ride-alongs.
• Ensure technicians follow Survoy's safety standards, plumbing code requirements, and quality workmanship expectations.
• Support technician certification and licensing progression (apprentice through master plumber, as applicable).

Operational & Revenue Performance

• Own plumbing service department revenue, margin, and labor efficiency targets; report performance against monthly and quarterly goals.
• Drive quote generation and pull-through on service and preventive maintenance work identified in the field.
• Review and approve technician-generated quotes for accuracy, pricing, and scope prior to customer presentation.
• Partner with dispatch to ensure efficient scheduling, response times, and utilization of plumbing technicians.

People Management

• Lead weekly team meetings to review safety, performance metrics, open jobs, and customer feedback.
• Manage technician scheduling, PTO, and on-call rotation for plumbing service coverage.
• Address performance issues, conduct evaluations, and support compensation and bonus programs in partnership with HR.

Administrative & Reporting

• Maintain accurate work order documentation, job costing, and closeout records in Service Titan.
• Prepare and present exception-based performance updates, highlighting wins, constraints, and asks.
• Ensure compliance with permitting, code inspections, and required plumbing documentation for all jobs.

Requirements:

• 10+ years of commercial/industrial plumbing experience, including at least 2 years in a lead, foreman, or supervisory role.
• Journeyman or Master Plumber license (or ability to obtain within a defined timeframe, per state requirements).
• Experience with field service management software (Service Titan or similar) strongly preferred.
• Strong working knowledge of commercial plumbing systems, code requirements, and safety standards.
• Proven ability to lead, coach, and hold technicians accountable to performance and quality standards.
• Comfortable reviewing financial and operational data (revenue, margin, pull-through, utilization) and translating it into action.
• Excellent communication skills with customers, technicians, and leadership.
• Proficiency with Microsoft Excel and field service management platforms.
• Regular travel between job sites, customer locations, and the branch office within the service territory.
• Occasional site visits to active commercial/industrial job sites requiring appropriate PPE.
• Availability to respond to escalated service issues outside of standard business hours as needed.
• Ability to build a plumbing department, ground up, provided the resources and support of organization leaders.

Salary Range: $100,000 - $120,000