Plumbing Service Manager

Veteran Air; Fort Myers (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation & Holidays

401(k) with Company Match

Profit Sharing

Career Growth Opportunities

Job summary

Veteran Air is seeking an experienced Plumbing Service Manager to lead our plumbing service team, drive operational excellence, and deliver exceptional customer service. You will coach technicians, monitor KPIs, and collaborate with dispatch, sales, installation, and warehouse teams to ensure smooth operations.

The role emphasizes coaching, safety, accountability, and achieving revenue goals while fostering a culture of teamwork.

Qualifications

• 5+ years of residential plumbing experience.
• 3+ years of plumbing leadership or management experience.
• Strong customer service and team-building skills.
• Experience managing performance metrics and department goals.
• Proficient with service management software (ServiceTitan preferred).
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead, coach, and develop plumbing technicians.
• Drive department performance, profitability, and customer satisfaction.
• Monitor KPIs and implement strategies to achieve growth goals.
• Partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations.
• Resolve escalated customer concerns professionally and effectively.
• Conduct regular training, coaching, and team meetings.
• Promote safety, accountability, and Veteran Air's core values.

Skills

Leadership

Customer service

Communication

Problem solving

Tools

ServiceTitan

Job description

Overview

Position Summary

Veteran Air is seeking an experienced Plumbing Service Manager to lead our plumbing service team, drive operational excellence, and deliver an exceptional customer experience. This role is responsible for coaching technicians, improving department performance, achieving revenue goals, and fostering a culture of accountability, safety, and teamwork.

Key Responsibilities

• Lead, coach, and develop plumbing technicians
• Drive department performance, profitability, and customer satisfaction
• Monitor KPIs and implement strategies to achieve growth goals
• Partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations
• Resolve escalated customer concerns professionally and effectively
• Conduct regular training, coaching, and team meetings
• Promote safety, accountability, and Veteran Air's core values

Qualifications

• 5+ years of residential plumbing experience
• 3+ years of plumbing leadership or management experience
• Strong customer service and team-building skills
• Experience managing performance metrics and department goals
• Proficient with service management software (ServiceTitan preferred)
• Excellent communication and problem-solving abilities

Benefits

• Competitive Salary: $70,000 - $90,000
• Medical, Dental, Vision & Life Insurance
• Paid Vacation & Holidays
• 401(k) with Company Match
• Profit Sharing
• Career Growth Opportunities

Join Veteran Air and help build a best-in-class plumbing service team while delivering exceptional service to our customers.