Plumbing Service Leader: Grow Revenue & Develop Talent

P3 Services; Mountlake Terrace (WA); On-site; USD 95,000 - 150,000; Full time

Job summary

P3 Services in Mountlake Terrace, WA, is seeking a Service Manager to lead and develop the service team, align performance with revenue and gross margin goals, and ensure high-quality customer service.

The role entails coaching technicians, coordinating daily service operations with CSR and Dispatch, and collaborating with leadership to drive growth while maintaining safety and company policies.

Responsibilities

• Lead technicians and apprentices through clear expectations, coaching, support, and accountability.
• Review technician scorecards and individual job results. Service Titan provides metrics.
• Complete performance reviews with technicians and apprentices. Fischer has a performance review process, but the Service manager can have input into this process.
• Complete field ride-along when training, coaching, technical support, or performance improvement is needed.
• Provide technical guidance and sales support to technicians.
• Create, implement, and own the apprentice training program. Leveraging best practice within P3, not creating completely from scratch.
• Make sure apprentices are receiving the training and field experience needed to become productive technicians.
• Identify skill gaps and provide training or coaching.
• Address performance and behavior problems promptly.
• Hold technicians accountable through coaching, written discipline, or termination when necessary.
• Work with senior leadership on recruiting, staffing plans, team building, and employee morale. You are a partner in this, not doing it on your own.

Job description

P3 Services in Mountlake Terrace, WA, is seeking a Service Manager to lead and develop the service team, align performance with revenue and gross margin goals, and ensure high-quality customer service.

The role entails coaching technicians, coordinating daily service operations with CSR and Dispatch, and collaborating with leadership to drive growth while maintaining safety and company policies.