Plumbing Service Leader: Growth & Ops

Fischer Services; Washington (District of Columbia); Sur place; USD 125 000 - 155 000; Plein temps

Avantages offerts par ce poste

Medical and dental coverage

401(k) retirement plan

Paid vacation

Washington paid sick leave

Paid holidays

Résumé du poste

Fischer Services in Washington, DC area is seeking an experienced Plumbing Service Manager to oversee daily performance of the plumbing service team and drive growth. This hands‑on leader will support technicians, coordinate service activity, maintain quality and safety standards, and develop people while delivering excellent customer experiences.

The role requires active WA PL01/PL02 licensure, strong leadership, and a track record in service operations, with a focus on revenue, profitability,

Qualifications

• Active Washington PL01 or PL02 plumber certification
• Substantial plumbing‑industry experience in service, repair, replacement, installation, troubleshooting, and code‑compliant work
• Proven leadership experience managing field employees and building accountability, engagement, and performance
• Demonstrated ability to manage technician performance, service results, and daily operating priorities
• Strong working knowledge of service operations, scheduling, labor planning, estimating, pricing, job costing, and performance metrics
• Ability to read plans and specifications, evaluate scopes of work, identify risk, and support accurate estimates and proposals
• Strong communication, decision‑making, conflict‑resolution, and relationship‑building skills
• Experience with field‑service software, dispatch workflows, scorecards, and technician performance reporting
• Working knowledge of applicable plumbing codes, permitting and inspection requirements, safety expectations, and employment practices relevant to leading a field workforce
• Valid driver’s license and an insurable driving record consistent with company requirements
• Ability to use standard business technology, field‑service software, reporting tools, and performance dashboards
• Highly Preferred: Experience supporting the continued growth of an established plumbing service department
• Experience coaching technicians on communication, options‑based service, estimating, and ethical sales practices
• Experience supporting apprenticeships, technical training, and career development
• Management Style: Credible in the field and capable in the business; organized, responsive, and coachable.

Responsabilités

• Direct the daily activities of plumbing service technicians and apprentices and remain accessible to the field for technical, customer, and operational support
• Hold regular one‑on‑ones, ride‑alongs, field observations, huddles, and team meetings to reinforce expectations and provide timely coaching
• Partner with dispatch and customer service to balance workload, assign calls appropriately, manage schedule changes, and maximize productive capacity
• Ensure service calls are properly diagnosed, scoped, priced, documented, and completed safely, efficiently, and to Fischer's quality standards
• Work closely with dispatch, customer service, sales/estimating, finance, recruiting, and other business leaders to coordinate priorities and support the customer and employee experience
• Review significant estimates, proposals, pricing, labor assumptions, job costs, and completed work for accuracy, quality, and profitability
• Establish and monitor meaningful performance indicators, including revenue, gross margin, average ticket, conversion, technician productivity, labor efficiency, callbacks, customer satisfaction, safety, and employee retention
• Identify training needs and coordinate technical, safety, customer‑service, and ethical sales training for plumbers and apprentices
• Participate actively in recruiting, interviews, onboarding, performance reviews, corrective action, and retention efforts for the service team
• Support licensing, permitting, inspection readiness, code compliance, documentation, and adherence to applicable federal, state, and local requirements
• Promote disciplined safety practices, incident prevention, proper tools and equipment, vehicle care, and timely corrective action when standards are not met
• Support effective purchasing, inventory, material availability, tool accountability, and vehicle readiness for the service team
• Address customer concerns promptly and professionally, using recurring issues as opportunities to improve systems, training, and quality
• Serve as a visible, hands‑on leader who understands field realities and is willing to step in when operational needs require it

Connaissances

Leadership

Team development

Customer service

Communication

Problem solving

Financial acumen

Formation

Washington State plumber license (PL01/PL02)

Outils

Field-service software

Dispatch software

Estimating software

Description du poste

Fischer Services in Washington, DC area is seeking an experienced Plumbing Service Manager to oversee daily performance of the plumbing service team and drive growth. This hands‑on leader will support technicians, coordinate service activity, maintain quality and safety standards, and develop people while delivering excellent customer experiences.

The role requires active WA PL01/PL02 licensure, strong leadership, and a track record in service operations, with a focus on revenue, profitability,