Plumbing Service Manager: Lead Growth & High-Impact Team

AAA Service Plumbing, Heating, Electric; Golden (CO); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Weekly pay

Comprehensive benefits

Company-matched 401(k)

Leadership development

Job summary

AAA Service is seeking a results-driven sales leader to drive profitable growth in the Plumbing Department. You will lead and coach technicians, develop customer rapport, and implement revenue-driven strategies across service, repair, and customer experience.

This fast-paced, team-oriented role offers weekly pay, comprehensive benefits, and a strong leadership pathway within a well-established Metro Denver company.

Qualifications

• 5+ years of residential plumbing experience with leadership experience preferred.
• Strong knowledge of plumbing service, repair, and local codes.
• Proven ability to lead, coach, and develop technicians to drive performance and revenue.
• Experience managing KPIs (revenue, average ticket, conversion, productivity).
• Strong sales and customer service skills.

Responsibilities

• Drive profitable growth by implementing and executing sales strategies across the Plumbing Department.
• Lead, coach, and develop team members to increase sales performance and overall productivity.
• Train technicians on building customer rapport and presenting solutions that meet customer needs.
• Establish clear sales expectations and hold the team accountable to achieving and exceeding revenue goals.
• Partner with the Director of Operations to improve processes and optimize performance.
• Collaborate with customer service and dispatch teams to ensure seamless operations and customer experience.
• Monitor technician performance and provide ongoing feedback, coaching, and development opportunities.
• Manage team scheduling to effectively meet customer demand and seasonal fluctuations.
• Serve as a technical resource and support for field technicians when needed, including in-field coaching.
• Address and resolve customer concerns promptly and professionally.
• Ensure compliance with OSHA, state, and local safety regulations at all times.
• Perform additional leadership and operational duties as assigned.

Skills

Leadership

Sales

Customer Service

Team Development

Communication

Tools

ServiceTitan

Job description

AAA Service is seeking a results-driven sales leader to drive profitable growth in the Plumbing Department. You will lead and coach technicians, develop customer rapport, and implement revenue-driven strategies across service, repair, and customer experience.

This fast-paced, team-oriented role offers weekly pay, comprehensive benefits, and a strong leadership pathway within a well-established Metro Denver company.