Plumbing Service GM – Growth & Ops Leader

Andersen Commercial Plumbing, LLC; California; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Company vehicle/mileage reimbursement

Company cell phone

Medical, dental, and vision insurance

Life insurance & long-term disability

Paid time off & holidays

Job summary

Power Plumbing, a division of Andersen Commercial Plumbing, in North Hollywood, seeks an experienced Plumbing General Manager – Service to lead the service operations, drive revenue growth, and ensure high customer satisfaction. This hands-on leader will manage daily operations, dispatch, budgeting, KPI tracking, and safety, building high-performing teams and delivering profitable service.

Experience with ServiceTitan is a plus; flexibility to work evenings or weekends as needed; competitive

Qualifications

• Minimum of 5 years of plumbing service management experience, overseeing residential/commercial operations.
• Proven experience leading service technicians, dispatch personnel, and operational teams.
• Strong understanding of plumbing service operations and preventative maintenance.
• Experience managing budgets and achieving revenue targets.
• Knowledge of KPIs and improving profitability in service departments.
• Excellent customer service, communication, and relationship-building abilities.

Responsibilities

• Oversee daily service operations, ensuring efficiency, profitability, and customer service.
• Lead service technicians, dispatch personnel, field supervisors, and staff.
• Set goals, expectations, and accountability across the branch.
• Collaborate with dispatch to optimize scheduling and utilization.
• Monitor fleet, equipment, and materials to support field teams.
• Own branch financial performance including revenue and expenses.
• Develop and monitor budgets and performance objectives.
• Analyze KPIs such as revenue, gross margin, labor efficiency, and satisfaction.
• Identify opportunities to grow revenue and improve margins.
• Review estimates, pricing, and service performance to meet targets.
• Ensure compliance with codes, safety regulations, and company policies.
• Provide operational and technical guidance on complex plumbing issues.

Skills

Plumbing service management

Team leadership

Budget management

KPI tracking

Customer service

Communication

Tools

ServiceTitan

Job description

Power Plumbing, a division of Andersen Commercial Plumbing, in North Hollywood, seeks an experienced Plumbing General Manager – Service to lead the service operations, drive revenue growth, and ensure high customer satisfaction. This hands-on leader will manage daily operations, dispatch, budgeting, KPI tracking, and safety, building high-performing teams and delivering profitable service.

Experience with ServiceTitan is a plus; flexibility to work evenings or weekends as needed; competitive