General Manager | Plumbing Service JN -102026-182085

Goodwin Recruiting; Gardena (CA); On-site; USD 130,000 - 150,000; Full time

Job summary

Goodwin Recruiting is assisting a well-established Southern California commercial plumbing contractor in Gardena to hire a General Manager for its service division. This senior leadership role will own the P&L, set strategy, manage budgets and drive growth across commercial and residential service, including 24/7 emergency support.

You will lead a large team of technicians and office staff, oversee pricing and job costing, and partner with executive leadership to expand the division through new

Qualifications

• 10+ years in commercial plumbing or mechanical service with 5+ years leading a service dept.
• Proven P&L responsibility with revenue growth and margin improvement.
• Strong knowledge of commercial plumbing systems and field operations.
• Experience leading large field service teams and dispatch operations.

Responsibilities

• Own the service division's P&L, including revenue, gross margin, labor efficiency and overhead.
• Build and manage the annual budget, forecasts and growth plan with executive leadership.
• Oversee daily service operations: dispatch, scheduling, technician productivity, parts and fleet.
• Lead, hire, coach and develop service managers, dispatchers, estimators and field technicians.

Skills

P&L ownership

Team leadership

Budgeting

Education

Bachelor's degree in business

Tools

ServiceTitan

Microsoft Office

Job description

About The Opportunity

I'm working with a well-established, growing commercial plumbing contractor in Southern California to find a General Manager for its commercial & residential service division. The company handles service and repair, tenant improvements and design-build construction for commercial & residential customers, and provides 24/7 emergency service. This is a senior leadership role with full responsibility for the service business: profit and loss, operations, people and customers. You'll lead a large fleet of service technicians and the office team that supports them, and you'll help grow the division as part of the company's expansion.

General Manager – Plumbing Service

Gardena | Full-Time | Onsite

What You'll Do

Business Leadership & Profit and Loss

• Own the service division's profit and loss, including revenue, gross margin, labor efficiency and overhead
• Build and manage the annual budget, forecasts and growth plan with executive leadership
• Set pricing strategy and improve job costing, billing accuracy and cash collection
• Track and report key numbers, including revenue per technician, billable hours, close rates, callbacks and service agreement renewals

Operations

• Oversee daily service operations: dispatch, scheduling, technician productivity, parts and inventory, and the vehicle fleet
• Ensure fast, high-quality response for emergency and 24/7 service calls
• Standardize service processes, quoting and field reporting through service management software
• Work with the construction and project teams on handoffs, tenant improvement work and cross-selling

People & Culture

• Lead, hire, coach and keep service managers, dispatchers, estimators, service sales staff and field technicians
• Build a strong safety culture and make sure safety programs and regulations are followed
• Create training paths and career growth for apprentices, journeymen and field leaders
• Hold managers and teams to clear performance standards and accountability

Customers & Growth

• Grow the division through new commercial accounts, service agreements and preventive maintenance programs
• Build strong relationships with property managers, facility directors, general contractors and national accounts
• Lead the response to escalated customer issues and protect service quality and the company's reputation
• Find new markets, service lines and growth opportunities

Required

What You Bring

• 10+ years in commercial plumbing or mechanical service, including 5+ years leading a service department, branch or division
• Proven profit and loss responsibility, with a record of growing revenue and improving margins
• Strong knowledge of commercial plumbing systems, including water heaters, backflow, drain and sewer, repiping, fixtures and pumps
• Experience leading large field service teams and managing dispatch, scheduling and fleet operations
• Strong financial skills, including budgeting, job costing, pricing and KPI management
• Proficiency with service management software such as ServiceTitan or similar, and Microsoft Office
• Excellent leadership, communication and customer relationship skills

Preferred

• Journeyman or master plumber background, or a C-36 Plumbing Contractor license
• Experience with service agreements, preventive maintenance programs and national accounts
• Background in a growth-focused or multi-location services company
• Bilingual in English and Spanish
• Bachelor's degree in business, construction management or a related field

JOB ID

182085 #post

, $130,000 - $150,000,