Customer Service & Dispatch Specialist

Benjamin Franklin Plumbing of Wilmington, NC; Wilmington (NC); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Dental insurance

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Job summary

Benjamin Franklin Plumbing of Wilmington, NC is seeking a highly organized, customer-focused Customer Service Representative (CSR) to join our growing home services team. You will be the first impression for customers, handling inbound calls, scheduling, and coordinating dispatch to keep technicians productive and jobs on track.

This full-time role offers career growth and a supportive team environment. We value a positive attitude, clear communication, and the ability to thrive in a fast-paced

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced office environment.
• Organized and detail-oriented mindset.
• Ability to stay calm and professional under pressure.
• Positive attitude and team mentality.
• Strong computer and phone skills.
• Ability to learn ServiceTitan and company systems.
• Preferred experience in HVAC, plumbing, electrical or home services.

Responsibilities

• Answer inbound calls professionally and efficiently.
• Schedule service appointments for plumbing and electrical customers.
• Respond to customer questions with professionalism and urgency.
• Help create a positive customer experience from first call to job completion.
• Coordinate with technicians and office staff throughout the day.
• Document customer information and job notes accurately.

Skills

Customer service

Communication

Multitasking

Organization

Calm under pressure

Team mindset

Computer skills

Phone skills

Learning ServiceTitan

Tools

ServiceTitan

Job description

Benjamin Franklin Plumbing of Wilmington, NC is seeking a highly organized, customer-focused Customer Service Representative (CSR) to join our growing home services team. You will be the first impression for customers, handling inbound calls, scheduling, and coordinating dispatch to keep technicians productive and jobs on track.

This full-time role offers career growth and a supportive team environment. We value a positive attitude, clear communication, and the ability to thrive in a fast-paced