Plumbing Office Administrator

Independent Plumbing And Drain Inc; Oceanside (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive pay based on experience

Stable year-round work

Health insurance

Sick time

Vacation pay

Holiday pay

Job summary

A local plumbing company located in Oceanside is seeking an Office Administrator / Administrative Assistant to provide essential support for office operations. This role involves scheduling service appointments, maintaining customer records, handling inquiries, and assisting with bookkeeping. The ideal candidate will have at least 2 years of office experience, strong organizational skills, and proficiency in software tools like QuickBooks. Competitive pay and benefits including health insurance are offered.

Qualifications

• 2+ years of administrative or office experience, preferably in construction or trades.
• Excellent communication skills both in person and over the phone.
• Knowledge of California employment or contractor requirements is a plus.

Responsibilities

• Provide office and administrative support including scheduling and dispatching.
• Maintain customer records and job files efficiently.
• Handle customer inquiries and ensure high-quality service.

Skills

Organizational skills

Customer service skills

Time-management skills

Phone etiquette

Multitasking

Proficiency with Microsoft Office

Proficiency with Google Workspace

Tools

QuickBooks

Housecall Pro

Scheduling software

Job description

Overview

Job Title: Office Administrator / Administrative Assistant

Location: Oceanside  Job Type: Full-Time 830a-5pm  Pay: $20 - $25 per hour

Responsibilities

• Office & Administrative Support
• Answer incoming calls, schedule service appointments, and dispatch plumbers
• Communicate with customers regarding scheduling, estimates, and job updates
• Maintain customer records, job files, and service histories
• Prepare invoices, process payments, and follow up on past-due accounts
• Assist with payroll time tracking and employee records
• Order office supplies and manage vendor accounts
• Accounting & Reporting
• Enter invoices, expenses, and payments into accounting software QuickBooks and Housecall Pro
• Reconcile daily payments and assist with monthly reports
• Support basic bookkeeping and coordination with external accountant
• Compliance & Documentation (California-focused)
• Maintain contractor licensing, insurance certificates, and permits
• Track employee certifications and required documentation
• Assist with workers’ compensation, OSHA, and labor compliance paperwork
• Customer Service & Business Support
• Handle customer inquiries, concerns, and service follow-ups professionally
• Support marketing efforts such as online reviews, email reminders, and basic social media updates
• Assist ownership with special projects and business operations as needed

Qualifications

• 2+ years of administrative or office experience (construction or trades preferred)
• Strong organizational and time-management skills
• Excellent phone etiquette and customer service skills
• Proficiency with Microsoft Office and/or Google Workspace
• Experience with scheduling software and accounting software preferred
• Ability to multitask in a fast-paced environment
• Knowledge of California employment or contractor requirements is a plus

Physical & Work Requirements

• Ability to sit, stand, and work at a computer for extended periods
• Ability to communicate clearly in person and over the phone
• Occasional lifting of office supplies (up to 25 lbs)

What We Offer

• Competitive pay based on experience
• Stable, year-round work with a local company
• Friendly, supportive work environment
• Opportunity to grow with the business
• Sick time, vacation pay, holiday pay, health insurance

To Apply: Please send your resume and a brief cover letter to [e-mail]