Plumbing & HVAC Inside Sales Pro

Goodin-Company; Duluth (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Retirement plan with company match

Profit sharing

Paid time off

Job summary

Goodin Company, located in Duluth, MN, seeks a full-time Customer Service representative to handle phone orders and in-person service, building strong customer relationships. The role focuses on accurate order entry, delivery verification, and collaboration with Outside Sales Representatives to meet customer needs.

The candidate will work in a day shift with a focus on customer satisfaction, order processing, and product knowledge growth.

Qualifications

• High school diploma or GED preferred.
• Plumbing and/or heating knowledge.
• Great communication and problem-solving skills.
• Business math skills with understanding of profit margins.
• Willingness to learn new product knowledge.

Responsibilities

• Build relationships with customers who are calling in and placing product orders.
• Interact with customers before, during, and after a sale, including taking phone orders and servicing walk-in customers.
• Ensure that customer orders are entered and processed in a timely manner.
• Verify order delivery method for accuracy.
• Coordinate customer sales orders with Outside Sales Representatives.
• Identify customer needs and suggest products that best fit their needs.

Skills

Communication

Problem-solving

Business math

Willingness to learn

2+ years experience

Education

High school diploma or GED

Job description

Goodin Company, located in Duluth, MN, seeks a full-time Customer Service representative to handle phone orders and in-person service, building strong customer relationships. The role focuses on accurate order entry, delivery verification, and collaboration with Outside Sales Representatives to meet customer needs.

The candidate will work in a day shift with a focus on customer satisfaction, order processing, and product knowledge growth.