Plumbing HVAC Dispatcher and Backup CSR

Sirius Plumbing and Air Conditioning; Carrollton (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Vision insurance

The Sirius Difference

Job summary

Sirius Plumbing & Air Conditioning in Dallas-Fort Worth is seeking an organized dispatcher to coordinate daily schedules for plumbing and HVAC technicians and provide backup customer service. You will help keep jobs on schedule, communicate updates, and ensure customers and technicians have the information they need.

In addition to coordinating dispatch, you will handle updates, prioritize tasks, and collaborate with technicians and CSR teams to resolve issues and maintain a 5-star service

Qualifications

• 2+ years of experience in dispatching, scheduling, logistics, or customer service.

Responsibilities

• Schedule and dispatch plumbing and HVAC technicians based on location, availability, and job requirements.
• Adjust schedules as priorities change and communicate ETA updates.
• Answer customer calls when additional CSR support is needed.
• Record accurate job details and customer concerns in our service software.
• Coordinate with technicians, customer service, parts, and management.
• Follow up with customers and help resolve service concerns.

Skills

Dispatching

Scheduling

Logistics

Customer service

Tools

Field service software

Service software

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance
• The Sirius Difference

At Sirius Plumbing & Air Conditioning, we believe great service should make life easier. Our culture is built on three core values: Humble, Hungry, and Smart. We treat people with respect, keep learning, and work together to deliver a 5-star experience. Every team member plays a part in making lives better.

About the Role

We're looking for an organized, customer-focused dispatcher to coordinate daily schedules for our plumbing and HVAC technicians and provide backup customer service when needed. You'll help keep jobs on schedule, communicate updates, and make sure customers and technicians have the information they need.

Daily Responsibilities

• Schedule and dispatch plumbing and HVAC technicians based on location, availability, and job requirements.
• Adjust schedules as priorities change and communicate ETA updates.
• Answer customer calls when additional CSR support is needed.
• Record accurate job details and customer concerns in our service software.
• Coordinate with technicians, customer service, parts, and management.
• Follow up with customers and help resolve service concerns.

What You Bring (Qualifications)

• 2+ years of experience in dispatching, scheduling, logistics, or customer service.
• Strong organization, communication, and problem-solving skills.
• The ability to stay calm and manage competing priorities.
• Familiarity with the Dallas-Fort Worth area.
• HVAC, plumbing, home services, or field service software experience is preferred.

Why Join Sirius?

If you're a team player who enjoys solving problems and helping customers, we'd love to hear from you.