Plumbing & HVAC Dispatcher and Backup CSR

Sirius Plumbing and Air Conditioning; Trinity Mills (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Vision insurance

Job summary

Sirius Plumbing and Air Conditioning in the Dallas–Fort Worth area is seeking an organized dispatcher to coordinate daily schedules for our plumbing and HVAC technicians and provide backup CSR support when needed.

You will keep jobs on schedule, relay updates to customers and technicians, record details in our service software, and collaborate with teams to resolve service concerns.

This role rewards proactive problem-solvers who stay calm under pressure and deliver 5-star customer experiences.

Qualifications

• 2+ years of dispatching, scheduling, logistics, or customer service.
• Strong organization, communication, and problem-solving skills.
• The ability to stay calm and manage competing priorities.
• Familiarity with the Dallas–Fort Worth area.

Responsibilities

• Schedule and dispatch plumbing and HVAC technicians based on location, availability, and job requirements.
• Adjust schedules as priorities change and communicate ETA updates.
• Answer customer calls when additional CSR support is needed.
• Record accurate job details and customer concerns in our service software.
• Coordinate with technicians, customer service, parts, and management.
• Follow up with customers and help resolve service concerns.

Skills

Dispatching

Scheduling

Customer service

Organization

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance

The Sirius Difference

At Sirius Plumbing & Air Conditioning, we believe great service should make life easier. Our culture is built on three core values: Humble, Hungry, and Smart. We treat people with respect, keep learning, and work together to deliver a 5-star experience. Every team member plays a part in making lives better.

About the Role

We're looking for an organized, customer-focused dispatcher to coordinate daily schedules for our plumbing and HVAC technicians and provide backup customer service when needed. You'll help keep jobs on schedule, communicate updates, and make sure customers and technicians have the information they need.

Daily Responsibilities

• Schedule and dispatch plumbing and HVAC technicians based on location, availability, and job requirements.
• Adjust schedules as priorities change and communicate ETA updates.
• Answer customer calls when additional CSR support is needed.
• Record accurate job details and customer concerns in our service software.
• Coordinate with technicians, customer service, parts, and management.
• Follow up with customers and help resolve service concerns.

What You Bring (Qualifications)

• 2+ years of experience in dispatching, scheduling, logistics, or customer service.
• Strong organization, communication, and problem-solving skills.
• The ability to stay calm and manage competing priorities.
• Familiarity with the Dallas-Fort Worth area.
• HVAC, plumbing, home services, or field service software experience is preferred.

Why Join Sirius?

If you're a team player who enjoys solving problems and helping customers, we'd love to hear from you.