Plumbing & HVAC Counter Sales Associate

Plumbing & Heating Wholesale; Storm Lake (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Paid time off

401(k) with employer match

Career growth opportunities

Job summary

Plumbing & Heating Wholesale, Inc. in Storm Lake, IA, is seeking a full-time Plumbing & HVAC Counter Sales Associate to assist walk-in and phone customers, enter orders, and price items accurately.

The role emphasizes friendly service, product knowledge, and effective cross-selling while supporting efficient merchandising and teamwork in a wholesale setting.

Qualifications

• Strong customer service mindset and communication skills.
• Ability to assist walk-in and phone customers with product details.
• Comfort using catalogs to provide pricing and availability.
• Organized approach with attention to detail.

Responsibilities

• Take orders at the counter and enter them accurately into the system.
• Resolve customer issues or escalate to the right team member.
• Retrieve orders from the warehouse promptly.
• Attend product training meetings to stay informed.
• Participate in after-hours inventory counts as needed.
• Engage in company promotions and promotions campaigns.
• Collaborate with other departments to resolve service matters.

Skills

Customer service

Sales

Cross-selling

Up-selling

Merchandising

Tools

Electronic catalogs

Published catalogs

Job description

Join Our Team as a Plumbing & HVAC Counter Sales Associate!

Are you ready to embark on an exciting journey with us? Plumbing & Heating Wholesale, Inc. is growing, and we are seeking a dedicated individual to fill the role of full-time Plumbing & HVAC Counter Sales (and some Inside Sales) Associate in and around Storm Lake, IA. Wholesale experience preferred and some knowledge of Plumbing and Heating is helpful.

Your Mission

As a Plumbing & Heating Counter Sales Associate, you'll be a pivotal part of our success story by enhancing sales and ensuring customer satisfaction. Your efficient assistance will guide both walk-in and telephone customers in selecting and acquiring the products they need.

Daily Opportunities Include

• Take orders at the counter and enter them accurately into the system.


• Swiftly solve customer issues or engage the right team member to resolve them.


• Retrieve orders from our warehouse with precision and speed.


• Attend product training meetings to stay in the know.


• Contribute to after-hours scheduled physical inventory counts.


• Dive into company-sponsored sales promotions.


• Collaborate with other departments for swift resolution of customer service matters.

The Ideal Candidate

• An unwavering passion for exceptional customer service.


• A dedicated team player.


• Proficiency in using electronic and published catalogs to provide product details, pricing, and availability.


• An organized mind with a meticulous eye for detail.


• The knack for increasing sales and average order size through cross-selling, up-selling, add-on sales, and promoting new products.


• A commitment to maintaining clean and appealing merchandising and counter areas.


• While not required, prior wholesale distribution knowledge and plumbing/HVAC experience are a plus.


• A hunger for continuous learning and professional growth.


• Availability from Monday to Friday (7:30 AM to 5 PM) with overtime opportunities.

Unlock Full-Time Benefits

• Competitive wages that recognize your skills and dedication.


• Comprehensive health, dental, vision, and life insurance coverage.


• Paid time off to relax and rejuvenate.


• A 401(k) plan with an employer match to secure your financial future.


• And much more!

Our Core Values

• Provide value in ALL of your relationships.


• Embrace small-town values.


• Hunger for personal and company development.


• Eagerness to help others succeed.


• Make productive use of your time and talents.


• Dedication, knowledge, and motivation.

P & H Wholesale, Inc. is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.