Plumbing & HVAC Counter Sales Associate

Plumbing & Heating Wholesale; Carroll (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Health, dental, vision, life insurance

Paid time off

401(k) with employer match

Job summary

Plumbing & Heating Wholesale, Inc. is seeking a full-time Plumbing & HVAC Counter Sales Associate to serve walk-in and phone customers in Carroll, IA. Experience in wholesale plumbing/heating is helpful, with a focus on accurate order entry and excellent service.

You will interface with customers, participate in product training, and support inventory counts while maintaining clean, attractive counter areas. Monday–Friday, 7:30 AM–5 PM, with overtime opportunities and competitive benefits.

Qualifications

• Excellent customer service skills.
• Team player with a collaborative mindset.
• Proficiency using electronic and published catalogs for product details, pricing and availability.
• Organized with strong attention to detail.
• Ability to increase sales through cross-selling and upselling.

Responsibilities

• Take orders at the counter and enter them into the system accurately.
• Resolve customer issues or route to the right team member.
• Retrieve orders from the warehouse with precision.
• Attend product training meetings to stay informed.
• Participate in after-hours physical inventory counts.
• Engage in sales promotions and upsell when appropriate.
• Collaborate with other departments to resolve customer service matters.

Skills

Customer service

Team player

Catalog lookup

Detail oriented

Cross-selling

Upselling

Tools

Catalogs

Job description

Join Our Team as a Plumbing & HVAC Counter Sales Associate!

Are you ready to embark on an exciting journey with us? Plumbing & Heating Wholesale, Inc. is growing, and we are seeking a dedicated individual to fill the role of full-time Plumbing & HVAC Counter Sales (and some Inside Sales) Associate in and around Carroll, IA. Wholesale experience preferred and some knowledge of Plumbing and Heating is helpful.

Your Mission:

As a Plumbing & Heating Counter Sales Associate, you'll be a pivotal part of our success story by enhancing sales and ensuring customer satisfaction. Your efficient assistance will guide both walk-in and telephone customers in selecting and acquiring the products they need.

Daily Opportunities Include:

Here’s a glimpse of your everyday tasks:

• Take orders at the counter and enter them accurately into the system.
• Swiftly solve customer issues or engage the right team member to resolve them.
• Retrieve orders from our warehouse with precision and speed.
• Attend product training meetings to stay in the know.
• Contribute to after-hours scheduled physical inventory counts.
• Dive into company-sponsored sales promotions.
• Collaborate with other departments for swift resolution of customer service matters.

The Ideal Candidate:

Our perfect match possesses these qualities:

• An unwavering passion for exceptional customer service.
• A dedicated team player.
• Proficiency in using electronic and published catalogs to provide product details, pricing, and availability.
• An organized mind with a meticulous eye for detail.
• The knack for increasing sales and average order size through cross‑selling, up‑selling, add‑on sales, and promoting new products.
• A commitment to maintaining clean and appealing merchandising and counter areas.
• While not required, prior wholesale distribution knowledge and plumbing/HVAC experience are a plus.
• A hunger for continuous learning and professional growth.
• Availability from Monday to Friday (7:30 AM to 5 PM) with overtime opportunities.

Unlock Full-Time Benefits:

We believe in taking care of our team. Here’s what you can expect:

• Competitive wages that recognize your skills and dedication.
• Comprehensive health, dental, vision, and life insurance coverage.
• Paid time off to relax and rejuvenate.
• A 401(k) plan with an employer match to secure your financial future.
• And much more!

Our Core Values:

If you share our core values, we want you on our team:

• Provide value in ALL of your relationships.
• Embrace small-town values.
• Hunger for personal and company development.
• Eagerness to help others succeed.
• Make productive use of your time and talents.
• Dedication, knowledge, and motivation.

P & H Wholesale, Inc. is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.