Plumbing & Heating Service Division Leader

Solid Rock Recruiting, LLC.; Sioux Falls (SD); On-site; USD 90,000 - 130,000; Full time

Job summary

Solid Rock Recruiting, LLC. is seeking an experienced Service Division Manager to lead the plumbing and heating service department, directing technicians, driving sales growth, and delivering exceptional customer service across daily operations.

The ideal candidate will have extensive plumbing knowledge, strong leadership, and a proven track record of developing both employees and customer relationships while managing budgets, safety, and efficiency to ensure profitable results for the division.

Qualifications

• High school diploma or equivalent required.
• 10+ years of plumbing service management experience.
• Extensive knowledge of plumbing systems, hydronics, and service operations.
• Strong leadership and customer service skills.
• Valid driver’s license with satisfactory record.

Responsibilities

• Lead day-to-day service department operations with focus on quality and customer satisfaction.
• Develop and maintain relationships with customers and pursue new business.
• Generate service proposals and bids for contracts.
• Manage budgets, pricing, and profitability of the department.
• Recruit, train, and coach service technicians.
• Plan schedules to maximize productivity and response times.
• Ensure safety and compliance with policies and standards.
• Oversee collections and outstanding accounts.

Skills

Leadership

Customer service

Sales

Communication

Team building

Operations management

Education

High school diploma or equivalent

Job description

Solid Rock Recruiting, LLC. is seeking an experienced Service Division Manager to lead the plumbing and heating service department, directing technicians, driving sales growth, and delivering exceptional customer service across daily operations.

The ideal candidate will have extensive plumbing knowledge, strong leadership, and a proven track record of developing both employees and customer relationships while managing budgets, safety, and efficiency to ensure profitable results for the division.