PLUMBING FIELD SERVICE MANAGER

JTJA Inc MR ROOTER PLUMBING; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

401(K) plan

Health benefits including vision and dental

Paid time off

Paid training

Assistance with obtaining a plumbing license

Annual continuing education

Job summary

A local plumbing service company in New Orleans seeks a full-time Plumbing Field Service Manager. You will develop and lead technicians, ensuring excellent customer service and sales performance. The position includes competitive salary, commissions, and strong benefits such as a company vehicle and health coverage. Ideal candidates will have plumbing service experience, leadership skills, and excellent communication abilities.

Qualifications

• Relevant experience in all aspects of plumbing service.
• 2 years of proven management or sales experience in plumbing preferred.
• Exceptional troubleshooting skills with the ability to efficiently resolve issues.

Responsibilities

• Facilitate a team atmosphere and develop technicians.
• Conduct daily technician check-ins and maximize training opportunities.
• Present options for plumbing repair and service to customers.

Skills

Leadership ability

Customer service skills

Sales savviness

Strong reading, writing, and basic mathematical skills

Proficient in Microsoft Office Suite

Experience with ServiceTitan or similar software

Job description

Overview

MR ROOTER PLUMBING OF NEW ORLEANS AND BATON ROUGE is looking to hire a FULL-TIME PLUMBING FIELD SERVICE MANAGER. ARE YOU READY FOR THE NEXT LEVEL? ARE YOU LOOKING FOR CAREER GROWTH AND HIGH EARNING POTENTIAL? This position earns a competitive combined salary and commission based bonus pay. Our management team also receives EXCELLENT BENEFITS, including a COMPANY VEHICLE, 401(K) plan, HEALTH BENEFITS INCLUDING VISION AND DENTAL, PAID TIME OFF!

Here at MR. ROOTER, we pride ourselves on maintaining a SUPPORTIVE, TEAM-ORIENTED WORK ENVIRONMENT. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance, ability, and hard work. Additionally, we offer our employees TOP PAY, PAID TRAINING, ASSISTANCE WITH OBTAINING A PLUMBING LICENSE, ANNUAL CONTINUING EDUCATION, EXCELLENT BENEFITS, JOB SECURITY, AND OPPORTUNITIES FOR CAREER ADVANCEMENT.

Responsibilities

As our Plumbing Field Service Manager, you facilitate a team atmosphere through example and attitude. You hire and develop technicians at all levels of licensing in accordance with our service program. With company objectives in mind, you conduct daily technician check-ins to evaluate the mindset of your team members as well as reinforce company processes and maximize training opportunities. You further the sales skills of your team by demonstrating product knowledge and use of the company's approved sales approach. Proudly, you report to management the accomplishments of your team and their current weekly goals and objectives.

When interacting with our customers, you apply a positive attitude in all interactions adhering to the expectation of exceptional service. You gladly meet with current and potential customers to evaluate their needs. With clear and concise communication, you present options for plumbing repair, service, or replacements. Additionally, you maintain communication with all customers, ensuring their complete satisfaction that you and your team provide.

Qualifications

• Relevant experience in all aspects of plumbing service
• Customer service skills and sales savviness
• Leadership ability
• Strong reading, writing, and basic mathematical skills
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
• Experience with ServiceTitan or similar invoicing software is a plus
• 2 years of proven management or sales experience in plumbing is preferred, but multiple factors will be considered

Can you easily build a good rapport with clients? Are you results-oriented? Do you have exceptional troubleshooting skills with the ability to efficiently resolve issues? Are you a team player? Can you achieve challenging goals and objectives on a regular basis? Are you positive and professional? Do you enjoy mentoring others? Can you effectively prioritize multiple tasks? Do you have excellent communication skills, including the ability to explain technical information in layman's terms? If so, you might just be perfect for this Plumbing Field Service Manager position!