Plumbing Manager

Raptor Rooter & Plumbing; Spokane Valley (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee assistance program

401k with 3% matching

PTO

Corporate discount at local fitness center

Employee education program

Job summary

A well-established plumbing company in Spokane Valley is seeking an experienced full-time Plumber Manager to lead their team. This role involves guiding service technicians, developing training programs, and ensuring high-quality service delivery. Candidates should have over 5 years of service plumbing experience and 2 years of management experience, with additional qualifications in business management and certifications. The company offers a competitive salary of $90,000 - $130,000/year and generous benefits, including health insurance, a retirement plan, and training support.

Qualifications

• 5+ years of experience as a service plumber.
• 2+ years of management experience.
• Ability to identify training needs and develop training programs.
• Ability to set standards and conduct performance reviews.

Responsibilities

• Guide and mentor service technicians and customer service reps.
• Provide constructive feedback and monitor team metrics.
• Manage equipment needs and procurement processes.
• Review ServiceTitan data for pricing accuracy.

Skills

Leadership

Customer service

Interpersonal skills

ServiceTitan proficiency

Business management

Education

High school degree or equivalent

Business school education

Tools

ServiceTitan

Job description

Raptor Rooter & Plumbing, a well-established company in Spokane Valley, Washington, is currently seeking a full-time Plumber Manager to provide leadership to our team of plumbing technicians. We offer a salary of $90,000 - $130,000/year and generous benefits, such as:

• Health, dental, and vision insurance
• Employee assistance program
• 401k with 3% matching
• PTO (after 6 months)
• Corporate discount at local fitness center
• Employee education program that covers classes and licensing fees for certain licenses
• Consistent schedule
• Options for growth within the company

This full-time role will generally adhere to standard business hours, with some flexibility to support a 24/7 emergency service operation and the needs of the team. This includes being available by phone on weekends until 10:00 pm.

About Us

Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.

Requirements

• 5+ years of experience as a service plumber
• 2+ years of management experience
• 2+ years of business school education
• PL02 certification
• Ability to identify training needs and develop training programs
• Ability to set standards and conduct performance reviews
• Ability to meet revenue targets and identify new streams of income
• Ability to professionally handle customer complaints
• ServiceTitan proficiency
• Valid driver's license
• High school degree or equivalent
• Excellent leadership and interpersonal skills
• Reliable, persistent, and a self-starter mentality
• Willingness to learn more

Preferred

• PL01 certification
• Journeyman license

YOUR DAY AS A PLUMBER MANAGER

As the Plumber Manager, you'll guide and mentor service technicians, helpers, and customer service reps. You'll address technical questions and assist in resolving on-the-job challenges to ensure efficient and effective service delivery. You'll demonstrate your commitment to team development by dedicating one day each month to field-based training and leading weekly technical and sales training. Your role will also involve overseeing performance by providing constructive feedback, setting performance standards, and monitoring team metrics to support coaching and growth.

Strong communication and interpersonal skills will be essential as you foster a positive and collaborative work environment. You'll work closely with the business manager to identify equipment needs, manage procurement processes, and help develop and implement company policies and procedures. On the administrative side, you'll review ServiceTitan data and invoices to ensure pricing accuracy, identify discrepancies, and look for opportunities to expand services.

Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing.

We are an equal opportunities employer and welcome applications from all qualified candidates.