Plumbing Division Builder & High-Performance Leader

Larson Air Conditioning, LLC.; Scottsdale (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

Larson Air Conditioning, LLC. seeks a Plumbing Manager to build and lead a new plumbing service department in Scottsdale. You will recruit, train, and develop technicians while driving revenue through KPI-focused coaching and accountability.

Ideal candidate has 10+ years in residential plumbing, 5+ years in leadership, and 3+ years with ServiceTitan; you will own the service experience, mentor a high-performing team, and scale an entire division.

Qualifications

• 10+ years of residential plumbing service & repair experience.
• 5+ years of management and leadership experience.
• 3+ years of experience using ServiceTitan.
• Strong understanding of service KPIs (revenue, conversion, average ticket, callbacks).

Responsibilities

• Build and scale the plumbing service department from the ground up.
• Recruit, hire, onboard, and train high-performing technicians.
• Drive performance through KPIs, coaching, and accountability.
• Conduct ride-alongs to reinforce standards and develop technicians.
• Lead weekly one-on-ones and service meetings.
• Collaborate with dispatch and CSR teams to optimize scheduling and efficiency.
• Provide technical support and field guidance.
• Develop and implement training programs.
• Monitor and improve conversion rates, average tickets, and callback rates.
• Foster a positive, high-performance culture.

Skills

Leadership

Recruiting

Coaching

KPIs

Ride-alongs

Communication

Ownership

Tech-savvy

ServiceTitan

Growth mindset

Customer experience

Tools

ServiceTitan

Job description

Larson Air Conditioning, LLC. seeks a Plumbing Manager to build and lead a new plumbing service department in Scottsdale. You will recruit, train, and develop technicians while driving revenue through KPI-focused coaching and accountability.

Ideal candidate has 10+ years in residential plumbing, 5+ years in leadership, and 3+ years with ServiceTitan; you will own the service experience, mentor a high-performing team, and scale an entire division.