Plumbing Manager

Larson Air Conditioning, LLC.; Scottsdale (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

Larson Air Conditioning, LLC. seeks a Plumbing Manager to build and lead a new plumbing service department in Scottsdale. You will recruit, train, and develop technicians while driving revenue through KPI-focused coaching and accountability.

Ideal candidate has 10+ years in residential plumbing, 5+ years in leadership, and 3+ years with ServiceTitan; you will own the service experience, mentor a high-performing team, and scale an entire division.

Qualifications

• 10+ years of residential plumbing service & repair experience.
• 5+ years of management and leadership experience.
• 3+ years of experience using ServiceTitan.
• Strong understanding of service KPIs (revenue, conversion, average ticket, callbacks).

Responsibilities

• Build and scale the plumbing service department from the ground up.
• Recruit, hire, onboard, and train high-performing technicians.
• Drive performance through KPIs, coaching, and accountability.
• Conduct ride-alongs to reinforce standards and develop technicians.
• Lead weekly one-on-ones and service meetings.
• Collaborate with dispatch and CSR teams to optimize scheduling and efficiency.
• Provide technical support and field guidance.
• Develop and implement training programs.
• Monitor and improve conversion rates, average tickets, and callback rates.
• Foster a positive, high-performance culture.

Skills

Leadership

Recruiting

Coaching

KPIs

Ride-alongs

Communication

Ownership

Tech-savvy

ServiceTitan

Growth mindset

Customer experience

Tools

ServiceTitan

Job description

Job Opportunity: Plumbing Manager – Scottsdale, AZ

Build Something From the Ground Up. Lead. Inspire. Win.

You’re not just looking for a job—you’re looking for an opportunity to build, lead, and dominate a market.

At Larson Air Conditioning, we've built a reputation as one of the most trusted HVAC companies in the Valley. Now, we're expanding—and launching a Plumbing Division from scratch.

We're looking for a Plumbing Manager who is ready to take ownership, build a team, and create a high-performance service department from day one.

This is not a maintenance role. This is a builder’s role.

Compensation & Opportunity

• Base Salary: $100,000+ (based on experience)
• Performance Bonuses: Based on revenue growth, team performance, and KPIs
• Growth Opportunity: Build and lead an entire division
• Long-Term Upside: Key leadership role in a scaling company

A Day in the Life (From Your Perspective)

I'm building something that matters.

Every day, I'm focused on recruiting, hiring, and developing top-tier plumbing technicians. If we need 10 technicians, I make sure we have 10—and they're the best in the business.

I don't wait for results. I drive them.

I coach my team to hit revenue targets, conversion rates, and average tickets—while minimizing callbacks and protecting the customer experience.

I lead from the front. I ride along with technicians. I coach in real time. I reinforce standards.

I hold my team accountable—but I also inspire them to win.

I work closely with dispatch and CSR teams to make sure the right technician goes to the right call at the right time. It's fast-paced. It can be chaotic. But I stay calm, focused, and in control.

Because my energy sets the tone.

I run weekly one-on-ones, lead service meetings, and build training plans that sharpen both technical and customer service skills.

I don't just manage people—I develop professionals.

I bring more energy than I take. I act like an owner. I build trust because I know my craft—and I always put the customer first.

I'm not here for a job. I'm here to build a winning team and be part of something bigger.

Position Summary: Plumbing Manager

You will be responsible for building, leading, and optimizing the plumbing service department, driving technician performance, and delivering a world-class customer experience.

What You Bring to the Table:

• 10+ years of residential plumbing service & repair experience
• 5+ years of management and leadership experience
• Proven ability to recruit, train, and develop technicians
• Strong understanding of service KPIs (revenue, conversion, average ticket, callbacks)
• Experience conducting ride-alongs, coaching, and performance management
• High level of accountability, discipline, and ownership
• Strong communication, leadership, and organizational skills
• Ability to influence, motivate, and build a winning culture
• Tech-savvy with strong computer proficiency
• 3+ years experience using ServiceTitan
• Growth mindset with a commitment to continuous improvement

Key Responsibilities:

• Build and scale the plumbing service department from the ground up
• Recruit, hire, onboard, and train high-performing technicians
• Drive performance through KPIs, coaching, and accountability
• Conduct ride-alongs to reinforce standards and develop technicians
• Lead weekly one-on-ones and service meetings
• Collaborate with dispatch and CSR teams to optimize scheduling and efficiency
• Provide technical support and field guidance
• Develop and implement training programs
• Monitor and improve conversion rates, average tickets, and callback rates
• Foster a positive, high-performance culture

What Success Looks Like:

• A fully staffed, high-performing plumbing team
• Technicians consistently hitting revenue and performance targets
• Strong culture of accountability, professionalism, and growth
• Exceptional customer experience and minimal callbacks
• A scalable, efficient, and profitable service department

Why Join Larson Air Conditioning?

We're not average—and we're not looking for average.

At Larson, we:

• Build high-performance teams
• Invest heavily in training and development
• Operate with clear systems and processes
• Believe in ownership, accountability, and growth
• Create an environment where your work directly impacts the success of the company

This is your chance to:

• Build something from the ground up
• Lead at a high level
• Make a real impact