Plumbing Service Manager

Radiant Plumbing & Air Conditioning; Austin (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Radiant Plumbing & Air Conditioning in Austin seeks an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and sustain weekend operations. This hands-on role focuses on coaching performance, supporting technicians, and delivering consistent 5-star service to customers.

If you’ve guided plumbing technicians and enjoy being visible and involved, this is a great opportunity to join a growing, winning company.

Qualifications

• Experience leading plumbing technicians and coaching performance to deliver 5-star customer service.
• Excellent people management and communication skills with a visible leadership style.
• Journeyman or higher plumbing license and a valid, clean driver’s license.

Responsibilities

• Lead, coach, and evaluate plumbing technicians through 1:1s, meetings, and performance reviews.
• Coordinate with Dispatch to assign the right plumber to each job and optimize schedules.
• Monitor technician performance and customer interactions to drive consistent quality.
• Conduct safety meetings and enforce workmanship standards across the team.
• Represent Radiant brand and customer experience in all field activities and trainings.

Skills

People management

Coaching

Performance reviews

Leadership

Education

Plumbing license appropriate to role

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Job description

Radiant Plumbing & Air Conditioning

Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out - we shine! From memorable service to a fun-loving company culture, we're a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don't let your future swirl down the drain - apply today and join the best in the business!

If you're a servant leader looking for your employer home, apply today!

Compensation

$90,000-$110,000 base salary, plus a 10% performance bonus and separate weekend bonus opportunities

About the Role

We're looking for an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and keep weekend operations running strong. This role is hands-on, people-focused, and performance-driven. You'll spend the majority of your time supporting plumbers, coaching performance, and ensuring our customers receive consistent 5-star service.

If you've led plumbing technicians before, know how to coach results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team.

What You'll Be Doing

• Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
• Maintain consistent involvement in company-sponsored and team-building activities
• Track technician performance and customer interactions, providing individualized coaching
• Partner closely with Dispatch to ensure the right plumber is assigned to the right job
• Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
• Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
• Represent, train, and reinforce the Radiant brand and customer experience at all times
• Understand, enforce, and optimize ServiceTitan processes
• Collaborate with leadership to develop motivation and incentive programs aligned with company goals
• Create, reinforce, and enforce truck restock and inventory standards
• Enforce quality workmanship across the plumbing service team
• Oversee technician technical assessments and checklist completion
• Lead safety meetings and promote a safe work environment
• Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed

What We're Looking For

Education

• High school diploma or equivalent (required)

Technical & Computer Skills

• Proficient with mobile devices
• Strong working knowledge of ServiceTitan (or similar service software)
• Comfortable using Microsoft Office applications

Certifications & Licenses

• Plumbing license appropriate to role (Journeyman or higher preferred)
• Valid, clean driver's license

If you're ready to lead from the front, coach a strong plumbing team, and own weekend performance, we'd love to talk.

#RadiantATX1