Plumbing Dispatch

servicechampions; Brea (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Training and development

Team-focused culture

Job summary

Service Champions in Brea, CA is seeking a Dispatcher for the Plumbing department. You will coordinate service requests, schedule field technicians, and serve as the central communication hub for customers and operations.

The role requires strong communication, multitasking, and problem-solving skills to ensure prompt service delivery. The position is in-office with a Tuesday–Saturday schedule; expected to maintain accurate records and respond to emergencies as needed.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication.
• HVAC or Plumbing dispatch experience preferred.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to multitask in a fast-paced environment.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Coordinating service requests: schedule and dispatch to field technicians.
• Act as main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly for satisfaction.
• Monitor schedules and adjust in real time to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency response when necessary.
• Ensure efficient allocation of resources to meet demands.
• Collaborate with other departments to streamline processes.

Skills

Dispatch experience

Verbal and written communication

Customer-centric mindset

Multitasking in fast-paced environment

Tools

Service Titan

Call center software

Job description

This position is in-office in the city of Brea, CA at our Service Champions Building on Columbia St

Work Schedule: Tuesday - Saturday Start Time: 10:00am This shift will tend to end around 7:00 pm. Saturday Start time: 8:00am. The shift will tend to end around 5:00 Pm

Job Overview:

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Service Champions as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

Key Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications & Requirements

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience is preferred.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled LED lighting. Reasonable accommodations may be made to perform essential functions.

Pay Range $22 - $26 USD

About Service Champions:

A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them.

We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.