Customer Experience & Dispatch Coordinator

Andgar Mechanical, LLC; Ferndale (WA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

Health Savings Account

Vision

Short and Long-Term Disability

Critical Illness and Accident

Employee Assistance Program

401K with company match

6 Paid Holidays

Education Reimbursement Program

Employee Discount Program

Referral bonus program

Job summary

Andgar Mechanical, LLC is seeking a Customer Service Representative & Dispatcher in Ferndale, WA. You’ll be the central point of contact between customers and internal teams, coordinating service calls, dispatching technicians, and supporting HUB department administration.

Ideal candidates have 1+ year admin experience and a High School Diploma or GED, with strong multitasking, organization, and communication skills.

Qualifications

• Provide professional customer-focused experience for walk-ins, phones, email, and digital inquiries.
• Coordinate service calls, dispatch technicians and manage schedules.

Responsibilities

• Serve as primary contact for customer inquiries and coordinate with internal teams.
• Dispatch technicians for daily service and monitor job status.
• Maintain accurate job records and prepare documentation for installations.

Skills

Customer service

Phone etiquette

Multitasking

CRM/Dispatch coordination

Education

High School Diploma or GED

1+ year admin experience

Tools

CRM/Dispatch system

Microsoft Teams

Outlook

Job description

Andgar Mechanical, LLC is seeking a Customer Service Representative & Dispatcher in Ferndale, WA. You’ll be the central point of contact between customers and internal teams, coordinating service calls, dispatching technicians, and supporting HUB department administration.

Ideal candidates have 1+ year admin experience and a High School Diploma or GED, with strong multitasking, organization, and communication skills.