Customer Service Representative - Plumbing Dispatch

Andgar-Mechanical,-LLC; Ferndale (WA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Life Insurance

Health Savings Account (HSA)

Vision Insurance

Disability Insurance

Critical Illness & Accident Benefits

Employee Assistance Program

401K with Company Match

6 Paid Holidays

Education Reimbursement

Employee Discount Program

Referral Bonus Program

Safety Recognition Program

Job summary

Andgar Mechanical, LLC is seeking a Customer Service Representative/Plumbing Dispatcher in Ferndale, WA. You will provide administrative support to the Service Plumbing Department, schedule calls, dispatch technicians, and handle billing while upholding company policies.

Compensation includes benefits and paid leave; this non-remote role emphasizes accuracy, multitasking, and strong communication with internal staff and customers.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years of office experience preferred.
• Must possess a valid Driver's License and acceptable driving record.
• Strong customer service, communication, and multitasking abilities.

Responsibilities

• Set up new customers in computer system and maintain service plumbing files.
• Receive and schedule the majority of incoming service plumbing calls.
• Submit invoices to customers and track open/unbilled jobs.
• Assist with scheduling plumbing department vehicle maintenance and parts orders.
• Provide administrative support to the Service Plumbing Department leaders and managers.

Skills

Customer service

Communication

Time management

MS Office

Phone etiquette

Teams & Outlook

Education

High School Diploma or GED

Tools

MS Office

Microsoft Teams

Outlook

Job description

Career Opportunities with Andgar Mechanical, LLC

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Customer Service Representative - Plumbing Dispatch

Are you a go-getter with positive energy who thrives in a fast-paced environment? Do you want to build a long-term career in a company that values growth, hustle, and team spirit? If so, we want you on our team!

As a Customer Service Representative/Plumbing Dispatcher you are responsible for providing administrative support to the leaders and managers of the Service Plumbing Department. General office duties include administrative and clerical tasks including answering phone calls, draft billing invoices, helping customers set up services and dispatching technicians while adhering to Andgar company policies and standards. Actual duties may include some or all duties listed below.

PLEASE NOTE: This role is located in Ferndale, Washington. This is NOT a remote position.

Pay, Incentives, and Benefits:

Starting Salary Range: $24-32/hour DOE.

Competitive Medical, Dental, and Life Insurance benefits

Health Savings account, Vision, Short and Long-Term Disability

Critical Illness and Accident benefits

Employee Assistance Program and Counselor on staff

401K (with company match)

6 Paid Holidays

Flexibility to attend family functions, sports games, recitals, etc.

Education Reimbursement Program

Employee Discount Program

Referral bonus program & Safety Recognition Program

Essential Job Functions:

Sets up new customers in computer system and maintains service plumbing files

Receives and schedules the majority of incoming service plumbing calls

Handle Warranty paperwork by submitting and tracking appropriately, send in and track parts with distributors.

Reviews technicians debriefs for plumbing leads as well as follows up with the customer to schedule service as needed

Assists with scheduling plumbing department vehicle maintenance

Tracks all parts orders and communicates delivery schedule

Submits invoices to customers as needed

Track all open/unbilled jobs

Collect down payments on installation jobs

Reviews all invoices for accuracy, reconciles with technician timecard, and submits to AR

Assists HVAC CSR/Dispatch as needed

Seeks assistance as needed and asks questions in a timely manner and to appropriate staff.

Additional duties as assigned

Knowledge, Skills & Abilities:

Strong Customer Service skills; consistently professional and courteous to both internal staff and external customers.

Able to meet deadlines while juggling multiple projects

Ability to follow instructions with a high level of self-direction and time-management

Outstanding communication skills, both written and verbal

Attention to detail in a fast-paced environment

Must be computer literate and familiar with MS Office suite (Word, Excel, Outlook)

Education & Experience:

High School Diploma or GED

2+ year previous office experience preferred

Possess current Driver’s License and acceptable driving record

What We’re Looking For:

Positive energy and a “can-do” attitude – you're the kind of person people love to work with

A self-starter who takes initiative and doesn’t wait to be told what to do

Strong multitasking and time-management skills

Excellent phone etiquette and communication abilities, prior experience with Microsoft Teams and Outlook

Comfortable working in a high-volume, fast-paced office setting

Ability to recall information quickly and adapt to changing priorities

Prior experience in plumbing industry is a plus

Familiarity with dispatching, service software, and parts ordering is a bonus

Education & Experience:

High School Diploma or GED

2+ year(s) previous administrative experience preferred

Ability to acquire and maintain First Aid certificate

Possess a valid Driver's License and acceptable driving record

Why Join Us?

Career advancement opportunities – we believe in promoting from within

Supportive and team-oriented work environment

Competitive pay and benefits

Be part of a company that values your input, drive, and ambition

Drug Free Workplace.

Andgar desires to provide a drug-free, healthful, and safe workplace. This is a safety sensitive position for which impairment while working presents a substantial risk of death, therefore a successful applicant will be subject to pre-employment drug testing including cannabis in accordance with RCW 49.44.240

Equal Employment Opportunity Statement

Andgar Mechanical is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. Andgar is a proud member of YesVets.